What is better Support Hero or Moxie Knowledgebase? The perfect Knowledge Management Software is a solution that can tackle your company’s unique demands. It’s easy to find which solution works best for your company if you review a wider range of products before you decide which one is the best.
For example, Support Hero and Moxie Knowledgebase are scored at 7.7 and 8.2, respectively, for overall quality and performance. Likewise, Support Hero and Moxie Knowledgebase have a user satisfaction rating of N/A% and 90%, respectively, which indicates the general response they get from customers. Even better, get in touch with a current client of the software and ask for their feedback about the application in question.
Our experts made sure to prepare reviews of all popular Knowledge Management Software services that you can find on the market, but among them these three deserved our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
Moxie Knowledgebase is a robust knowledge management software that places information at the fingertips of your support representatives. To enhance your agents’ assistance capabilities with this software, you can request custom enterprise pricing from the sales team by phone, email, or web form.
Moxie Knowledgebase supports integration with the following CRM systems:
Salesforce
Microsoft Dynamics
BMC Remedy
The software can connect with the following types of back office software as well:
Order Management
Fulfillment Management
Ticketing Management
Additionally, Moxie Knowledgebase gives you access to its API for further customization functionalities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newegg, Epson, Siemens
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An always-accessible knowledge platform that can help your customer service representatives resolve issues expeditiously and make consumers happy with their swift responses.
When you compare various Knowledge Management Software solutions you shouldn’t simply study their list of features and available pricing packages. Keep in mind the service should be matching your standards and company so the more flexible their offer the better. Check what systems are supported by Support Hero and Moxie Knowledgebase and be certain you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, because this may be a key element for many businesses.
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