What is better Support Hero or Remedy Knowledge Management? There is a wide range of Knowledge Management Software products in the market today. The ideal way to find out which one fits your needs best is to check them side by side. As an example, here you can assess Support Hero and Remedy Knowledge Management for their overall score (7.7 vs. 9.7, respectively) or their user satisfaction rating (N/A% vs. 67%, respectively).
You can even review their functions and pricing conditions along with other valuable details below. When matching products make sure you check their corresponding capabilities and mark their disparities to have a clearer picture of both deals. Likewise, remember to check secondary features such as security, backup, usability, and helpdesk support.
Our experts made sure to review all popular Knowledge Management Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
No Knowledge Management Software will manate to cater to all the requirements of a company. While key functionalities of Support Hero and Remedy Knowledge Management are obviously a priority you should also carefully analyze the integrations supported by each solution. In many cases you will already be using various kinds of B2B software in your company and it’s much wiser to select services that integrate well with each other. That way you will be able to be certain of a smooth transfer of information between your teams and software used, which can significantly reduce time spent on migrating between one app and the next.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
