Igloo Software
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Knowledgebase Building
- Advanced Support Analytics
- Search Queries Statistics
- Contextualized Resources
- Helpdesk Solution Integration
- Smart Contact Form
- Support Request Qualification
- Help Center Embed
Pricing Info
Pricing Info
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
- 1 Admin
- 1 Language
- Unlimited Articles
- Advanced Analytics (7 Days Only)
- Basic Customization
- Help Center
- Knowledgebase
- Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
- All Small Features
- 3 Admins
- 2 Languages
- Unlimited Advanced Analytics
- Advanced Customization
- Drift Integration
- Freshchat Integration
- Zendesk Chat Integration
- Support Ticket Deflection
- Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
- All Medium Features
- 8 Admins
- 4 Languages
- Kissmetrics Integration
- Priority Support
Enterprise – request pricing information
- All Large Features
- Unlimited Admins
- Unlimited Languages
- Salesforce Integration
- Segment Integration
Integrations
Integrations
Support Hero has direct integrations with a wide variety of support solutions. The following are only a few examples:
- Salesforce Desk
- Zendesk
- Zendesk Chat
- Freshdesk
- UserVoice
- Intercom
- Salesforce
- Segment
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kissmetrics, Zemanta, Golf Genius
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An in-app knowledgebase that educates your users for you to receive less support tickets.
Company Email
contact@supporthero.io
Company's Address
Support Hero, LLC
109 E 17th Street, Suite 420
Cheyenne, WY 82001
USA
Support Hero Comparisons
Popular Support Hero Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Authentication
- Blogs
- Broadcasts
- Calendars
- File manager
- Forums
- Future Publish
- Labels
- Notifications
- Org charts
- Permissions
- Polls
- Profiles
- Read tracking
- Rich text editor
- RSS feeds
- Search
- Site manager
- Integrations
- Subscriptions
- Tasks
- Wikis
- Drag-and-drop UI
- Translation
- Moderation
Pricing Info
Pricing is by quote. Licensing includes the following features:
Core Platform
- 10 TB Storage
- All standard solution templates
- All out-of-the-box integrations with third-party tools
- All platform features
- Native iOS and Android apps
- All supported languages
- Google Analytics, Workplace Analytics, and OData
- Drag and drop page builder
Security & Authentication
- HIPAA security package
- Canada or US data residency hosted on Microsoft Azure
- Igloo LDAP Sync Tool
- Single Sign-On (SSO)
- EU GDPR compliant
Training
- 5 semi-private training seats
- 5 training webinar seats
- 5 self-serve portal seats
- Playbook with best practices, resources, and tips
Support
- Dedicated North-American support team
- Support Knowledge Base
- Access to Igloo Customer Care Community
- Bronze level support
- Igloo API Key
Integrations
Igloo integrates with popular business applications and platforms, so your team can have seamless digital workplace experience. It supports RESTful API, which lets you develop new integrations. All of Igloo’s digital workplace solutions can be designed to follow any brand standards, creating a culture that’s strong and consistent.
Integrations with IT-sanctioned and BYOA apps for file sharing:
- Office 365
- Box
- Dropbox
- Microsoft OneDrive
- GDrive
Messaging apps:
- Slack
- Chatter
- Yammer
- Teams
Calendaring apps:
- Microsoft Outlook
- Google Calendar
Ticket tracking:
- Zendesk
CRM:
- SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kimberly-Clark, Genji, IDC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A next-generation intranet that enables remote teams, departments, or business units to collaborate in a secure, digital workplace. Includes essential intranet features such as file sharing, team calendars, email, file manager, permissions, etc. Integrates with most business platforms and uses RESTful API for integration of other tools and apps.
Company Email
info@igloosoftware.com
Contact No.
Company's Address
22 Frederick St, Kitchener
ON N2H 2L3
Canada
Igloo Software Comparisons
Popular Igloo Software Alternatives
You should note that while both Support Hero and Igloo Software may provide a top quality range of features each solution might be created for a different company size. If you are studying different apps you may want to pay attention to a company type they are meant for. Certain features could scale up well for huge enterprises but if you own a small or mid-sized company it’s frequently more sensible to refrain paying for complex features that you might never actually use.
Page last modified