What is better Support Hero or Igloo Software? The perfect Knowledge Management Software is a program that can handle your company’s specific demands. It is possible to find which solution works really with your enterprise if you examine a wider range of products before you decide which one is the best.
For instance, Support Hero and Igloo Software are scored at 7.7 and 8.5, respectively, for all round quality and performance. Likewise, Support Hero and Igloo Software have a user satisfaction rating of N/A% and 90%, respectively, which suggests the general response they get from customers. Better yet, get in touch with an existing customer of the software and ask for their comments regarding the solution in question.
In the event you would like to quickly locate the top Knowledge Management Software according to our experts we suggest you check out one of these products: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
Igloo integrates with popular business applications and platforms, so your team can have seamless digital workplace experience. It supports RESTful API, which lets you develop new integrations. All of Igloo’s digital workplace solutions can be designed to follow any brand standards, creating a culture that’s strong and consistent.
Integrations with IT-sanctioned and BYOA apps for file sharing:
Office 365
Box
Dropbox
Microsoft OneDrive
GDrive
Messaging apps:
Slack
Chatter
Yammer
Teams
Calendaring apps:
Microsoft Outlook
Google Calendar
Ticket tracking:
Zendesk
CRM:
SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kimberly-Clark, Genji, IDC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A next-generation intranet that enables remote teams, departments, or business units to collaborate in a secure, digital workplace. Includes essential intranet features such as file sharing, team calendars, email, file manager, permissions, etc. Integrates with most business platforms and uses RESTful API for integration of other tools and apps.
You should note that while both Support Hero and Igloo Software may provide a top quality range of features each solution might be created for a different company size. If you are studying different apps you may want to pay attention to a company type they are meant for. Certain features could scale up well for huge enterprises but if you own a small or mid-sized company it’s frequently more sensible to refrain paying for complex features that you might never actually use.
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