What is better Igloo Software or Zendesk? Buying the ideal Knowledge Management Software product is all about cross-checking various solutions and determining the top application for your specific needs. Our proprietary process will give you a quick look at the general rating of Igloo Software and Zendesk. For total quality and performance, Igloo Software scored 8.5, while Zendesk scored 9.7. On the other hand, for user satisfaction, Igloo Software earned 90%, while Zendesk earned 98%.
Below you can also check their functions, terms, plans, etc. to find out which software will be more appropriate for your needs. One critical feature to evaluate is whether the app allows you to enable and disable permissions on various types of users to protect any critical company data.
At the moment, the most significant solutions in our Collaboration Software category are: monday.com, Smartsheet, Wrike.
Igloo integrates with popular business applications and platforms, so your team can have seamless digital workplace experience. It supports RESTful API, which lets you develop new integrations. All of Igloo’s digital workplace solutions can be designed to follow any brand standards, creating a culture that’s strong and consistent.
Integrations with IT-sanctioned and BYOA apps for file sharing:
Office 365
Box
Dropbox
Microsoft OneDrive
GDrive
Messaging apps:
Slack
Chatter
Yammer
Teams
Calendaring apps:
Microsoft Outlook
Google Calendar
Ticket tracking:
Zendesk
CRM:
SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kimberly-Clark, Genji, IDC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A next-generation intranet that enables remote teams, departments, or business units to collaborate in a secure, digital workplace. Includes essential intranet features such as file sharing, team calendars, email, file manager, permissions, etc. Integrates with most business platforms and uses RESTful API for integration of other tools and apps.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as crucial as useful features and customer support quality are pricing plans given by Igloo Software and Zendesk. Although price should not be the sole factor it’s without a doubt a key thing to consider. You should expect a flexible pricing plan that can be matched with your business size and effortlessly scaled up every time your business develops. You should be certain you don’t pick pricing plans that include additional functionalities that you won’t find a use for and always try to get in touch with the vendor directly as big companies can usually benefit from special pricing. You should also try out a free trial or demo of each app to spend at least some time working with it. It’s a valuable experience that doesn’t require you to pay any money and gives you a practical overview of what it feels like to work with Igloo Software and Zendesk.
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