Pricing Page Score 9.6
9.6
Client Satisfaction Client Satisfaction 97%
98%
Cost Cost $25
$5
Pricing Type Pricing Type Annual Subscription Free | Monthly payment | Annual Subscription
Complete Review Complete Review Product Info Product Info Cloud-hosted customer service platform for faster, smarter customer support.
Read More Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Read More Easy Links Easy Links Client Types Client Types Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers Company's Address Company's Address Salesforce.com, Inc. 989 Market Street Suite 300 List of Features List of Features Computer Telephony Integration (CTI) Record Types Lead-Contact Account Management Files Salesforce Identity Roles and Permissions Snap-Ins for Live Agent Chat Social Customer Service Pro Knowledge Work Order Management Service Console Customer Community Chatter Community Starter Email Integration with Outlook Advanced Case Management Customer Account Portal Page Layouts Standard Success Plan Asset Management Omni-Channel Supervisor Field Service Dispatch Service Contracts and Entitlements Developer Sandbox Unlimited Online Training Activity Feed Developer Pro Sandbox Topics and Recommendations Data and File Storage Orders Management Omni-Channel Routing Case Auto-Assignment Service Analytics App Social Customer Service Starter Pack Product Tracking Case Milestone Tracker Unlimited Custom Applications Google Apps Integration Custom Profiles AppExchange App Integration Offline Access Lightning App Builder Mobile Messaging (LiveMessage) Case Escalation Rules and Queues Web Services API Opportunity Tracking Workflow and Approval Automation Web and Email Case Capture Task Management Customizable Reports and Dashboards Snap-Ins for Live Video Chat Case Email Auto-Response Advanced Reporting Features Salesforce Mobile App Email Templates Read More Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Multi-brand support with linked accounts Unlimited, free “light agents” (Enterprise plan only) Group rules and macros Screencasting Public and private forums Full CSS rebranding Multi locale (timezone and languages) Export ticket views to CSV SSO with Twitter, Facebook, Google and SAML REST API Pre-built: Salesforce, SugarCRM Read More Pricing Page Pricing Page Learn more
about Salesforce Service Cloud pricing Learn more
about Zendesk pricing Customer Support Customer Support
Contact Phone Contact Phone +1-800-667-6389 +1-888-670-4887 OS Supported OS Supported Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Supported Integrations Supported Integrations Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask ConnectWise JIRA Salesforce Service Cloud ServiceNow Zendesk Oracle Service Cloud Freshdesk Freshservice Desk.com Help Scout Cherwell Software Wrike SugarCRM Microsoft Dynamics CRM Zoho CRM Netsuite Autotask Close.io ConnectWie Infusionsoft Pipedrive HubSpot CRM Oracle Sales Cloud Base CRM CustomerGauge Act! Essentials Sap Hybrid Cloud for Customers Sage CRM Bullhorn Maximizer CRM Insightly Microsoft Dynamics GP Microsoft Dynamics AX QuickBooks Freshbooks Taxify Sage Intacct Sage 200 Tipalti Plaid Shopify Volusion Ecwid Bigcommerce Magento Etsy Woocommerce Weebly SAPAnywhere Epages Oracle Eloqua Marketo HubSpot Marketing Act-On MailChimp Mailjet Allbound Autopilot Constant Contact Kissmetrics Facebook Lead Ads Campaign Monitor iContact Read More Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form 3CLogic Agile CRM AppGuru Azuqua Capsule CRM Cisco CTI ClickDesk Live Chat Cloud Magic Drupal FreshBooks Google Apps Hootsuite Infusionsoft Joomla! LiveChat MailChimp Microsoft Dynamics Olark Live Chat Podio Shopify SAP Business One WordPress Zoho CRM Read More Cost Details Cost Details Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Salesforce Essentials – $25/user per month
Out-of-the-box service solution for up to 5 users
Chatter Salesforce Mobile App Files Topics and Recommendations Case Auto-Assignment Web and Email Case Capture Case Email Auto-Response Case auto-assignment Case Escalation Rules and Queues 1 Service Console App Omni-Channel Routing (Basic) Omni-Channel Supervisor Knowledge (Read-Only) Knowledge (Read-Write) Lead-Contact Account Management Social Customer Service Starter Pack Customizable Reports and Dashboards Opportunity Tracking Task Management, Activity Feed Email Integration with Outlook Google Apps Integration Custom Profiles and Page Layouts Lightning App Builder AppExchange App Integration Email Templates Data Storage Per User File Storage Per User Standard Success Plan Online Case Submission (Two-Day Response) Lightning Professional – $75/user per month
Complete service CRM for teams of any size
All Essentials plan features, plus: Case Milestone Tracker Computer Telephony Integration (CTI) Orders Management Service Contracts and Entitlements Work Order Management Asset Management & Product Tracking Developer Sandbox 5 Process Builder (Processes Per Org) Unlimited Custom Applications 3 Record Types (Per Object) 2 Roles and Permissions Included at additional cost:
Knowledge (Read-Write) Social Customer Service Pro Web Services API Unlimited Online Training Access to Premier Success Resources 24/7 Toll-Free Support Developer Support Configuration Services Access to Accelerators Lightning Enterprise – $150/user per month
Customizable CRM for comprehensive service
All Professional plan features, plus: Advanced Case Management Advanced Reporting Features Offline Access Web Services API 1 Partial Sandbox Process Builder Salesforce Identity Workflow and Approval Automation Record Types Roles and Permissions Included at additional cost:
Knowledge (Read-Write) Mobile Messaging (LiveMessage) Snap-Ins for Live Agent Chat Snap-Ins for Live Video Chat Social Customer Service Pro Customer Community Customer Account Portal Field Service Dispatch Field Service Technician Field Service Contractor Management Service Analytics App Developer Pro Sandbox Full Sandbox Unlimited Online Training Access to Premier Success Resources 24/7 Toll-Free Support Developer Support Configuration Services Access to Accelerators Lightning Unlimited – $300/user per month
Unlimited CRM power
All Enterprise plan features, plus: Knowledge (Read-Write) Snap-Ins for Live Agent Chat Developer Pro Sandbox 1 Full Sandbox 1 Partial Sandbox Unlimited Online Training Access to Premier Success Resources 24/7 Toll-Free Support Developer Support Configuration Services Access to Accelerators Included at additional cost:
Mobile Messaging (LiveMessage) Snap-Ins for Live Video Chat Social Customer Service Pro Customer Community Customer Account Portal Field Service Dispatch Field Service Technician Field Service Contractor Management Service Analytics App Read More Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Essential – $9/agent per month or $5/agent per month (billed annually)
Email & social channels Basic help center Web Widget & Mobile SDK Team – $25/agent per month or $19/agent per month (billed annually)
All Essential features, plus: Business rules Performance Dashboards Public apps and integrations Professional – $59/agent per month or $49/agent per month (billed annually)
All Team features, plus: Multilingual content CSAT surveys Custom reports & dashboards Enterprise – $125/agent per month or $99/agent per month (billed annually)
All Professional features, plus: Custom agent roles Multibrand support Multiple ticket forms Launch Success Program Satisfaction Prediction Elite – $199/agent per month (billed annually)
All Enterprise features, plus: Unlimited light agents 99.9% uptime SLA 1 hour service level objective Advanced encryption & security Data center location Zendesk Chat
Lite – Free
1 concurrent chat Chat rating 30-day chat history Team – $19/agent per month or $14/agent per month (billed annually)
All Lite features, plus: Unlimited chats 2 triggers 2 departments Zendesk Message Widget customization Public apps Professional – $35/agent per month or $29/agent per month (billed annually)
All Team features, plus: Unlimited triggers Unlimited departments Operating hours Chat and agent reports Conversion Tracking Enterprise – $70/agent per month or $59/agent per month (billed annually)
All Professional features, plus: Widget unbranding Real-time monitor Roles and permissions Skills-based routing Web SDK 24/7 live chat support Zendesk Talk
Lite – Pay for usage only, per agent per month
Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
All Lite features, plus: Multiple phone numbers Warm transfer Business hours Text messaging Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
All Team features, plus: IVR phone trees Call monitoring & barging Callback from queue Real-time analytics Insights reporting Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
All Professional features, plus: Launch Success Program Monthly Diagnostics Talk Usage 99.95% SLA Failover on demand Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Access to telephony integrations & CTI toolkit for: Embedded softphone Caller ID & history Tickets with call data and agent assignment Zendesk Guide
Lite – Free
Included with Zendesk Support Knowledge base Support request form Google Analytics reporting Professional – $19/agent per month or $15/agent per month (billed annually)
All Lite features, plus: Custom themes Multilingual content Agent knowledge base Community forums Customer requests portal Performance dashboards Knowledge Capture app Enterprise – $34/agent per month or $29/agent per month (billed annually)
All Professional features, plus Team Publishing Content Cues Multiple help centers Integrated Knowledge Capture workflow Answer Bot – Optional, from $50 per month
Automated replies to customers using knowledge base content Read More Prominent Clients Prominent Clients Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo Vodafone, GILT, Shopify, Groupon, Gov. UK Contact Email Contact Email info@salesforce.com support@zendesk.com Available Languages Available Languages English, Spanish, French, Italian, Dutch, Portugese, Swedish English, Dutch, Polish, Turkish, Swedish
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Ticket
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