What is better Zendesk or Kayako? Finding the most effective Customer Support Software product is all about assessing numerous solutions and figuring out the top software for your specific needs. Our unique system will give you a brief look at the general rating of Zendesk and Kayako. For overall quality and performance, Zendesk scored 9.7, while Kayako scored 9.0. On the other hand, for user satisfaction, Zendesk earned 98%, while Kayako earned 95%.
Below you can also look at their characteristics, terms, plans, etc. to determine what program will be more suitable for your situation. One critical aspect to evaluate is whether the app lets you to toggle on/off limitations on various types of users to secure any critical corporate data.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions offered out there, but among them these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
You shouldn’t expect only a broad range of functionalities and flexible pricing plans from a popular Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Zendesk or Kayako, or you struggle with some problems, or perhaps you’ll need to request a certain revision or feature useful to your company you can trust in a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are provided. It’s also a significant advantage if you can profit from personal training or at the very least an FAQ you can use.
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