What is better Zendesk or Kayako? Getting the most appropriate Customer Support Software for your organization is complicated with too much features, choices, and offers to consider. On the other hand, depending on our review platform will allow you to simplify the selection steps by displaying all crucial products in one place.
As an illustration, you can match Zendesk and Kayako for their functions and overall scores, in this case, 9.7 and 9.0, respectively. Similarly, you can check which one has superior general user satisfaction rating: 98% (Zendesk) and 95% (Kayako) to determine which product is better for your business. Don’t just buy the service with the cheapest price, but the one that offers the best value for your money.
People who want to save some time or need a Customer Support Software suggestion from our experts might want to take a look at these top choices for the current year: Freshdesk Omni, Zendesk, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
If you continue having second thoughts about which solution will work best in your case it may be a sound idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular every product is and how wide is its online presence. For example, in case of Facebook Zendesk has 82676 likes on their official profile while Kayako profile is liked by 10897 users.
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