What is better Kayako or Salesforce Service Cloud? Comparing products for the top Customer Support Software need not be hard. On our review platform, we enable you to match Kayako and Salesforce Service Cloud and quickly evaluate their unique elements. We allow you to check their functions, supported devices, customer support, costs, terms, and more.
You may also review their overall score (9.0 for Kayako vs. 9.6 for Salesforce Service Cloud) and overall customer satisfaction level (95% for Kayako vs. 97% for Salesforce Service Cloud). Take your time and compare your top alternatives and find out which one is best for your company. You should also check the software vendor’s background; are they reliable and will they still be around in a few years time?
People who don't have much time or would like to get a Help Desk Software advice from our team might want to take a look at these top choices for the current year: Zendesk, Salesforce Service Cloud, Freshdesk.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
In case you are still having second thoughts about which app will be best for your business it may be a good idea to examine each service’s social metrics. These metrics are quite often a sign of how popular a given product is and how wide is its online presence. For instance, in case of Facebook Kayako has 10897 likes on their official page while Salesforce Service Cloud profile is liked by 617858 people.
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