What is better Kayako or Zendesk? Today’s firms want the best Customer Support Software product to continue to be competitive. On this page we help you with buying the right service, by allowing you to evaluate Kayako and Zendesk down to the very details of their individual functions.
You can also make use of our overall scoring values, which rate the software overall quality and performance. Kayako got a 9.0 score, while Zendesk has a score of 9.7. Likewise, it is possible to compare their general user satisfaction rating: 95% (Kayako) against 98% (Zendesk). Keep in mind to opt for the solution that best matches your most crucial priorities, not the software with the most robust features.
We know that not all businesses have the time to scrutinize a wide range of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as essential as useful features and client support responsiveness are pricing packages given by Kayako and Zendesk. Even though pricing should not be a deciding element it’s without a doubt a significant thing to think about. You should try to find a flexible pricing plan that can be matched with your team size and painlessly scaled up if your team grows. Be sure that you don’t choose plans that include additional features that you won’t use and always make an effort to contact with the vendor directly because big companies can usually count on discounts. You should also check out a free trial or demo of every app to spend at least some time using it. It’s a useful experience that doesn’t need you to invest any money and provides you with a reliable overview of what it feels like to work with Kayako and Zendesk.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
