What is better Kayako or Zendesk? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Kayako received 9.0 points, while Zendesk gained 9.7 points. Meanwhile, for user satisfaction, Kayako scored 95%, while Zendesk scored 98%.
Details about their unique elements, tools, supported platforms, customer support, plus more are provided below to give you a more precise assessment. Keep in mind to choose only the features your company needs to avoid wasting cash for functions that you won’t be using.
We are aware that not all businesses have the time to test dozens of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
The solutions examined on this page are merely a small part of our complete Customer Support Software category and you should remember that there may be more desirable options out there. If you would like to make sure you make the wisest choice for your business we definitely suggest that you test more solutions first. It may also be a good idea to check out our top 10 Customer Support Software ranking to find out which apps are currently the highest-rated ones and dominate the market.
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