What is better Kayako or Help Scout? Finding the perfect Help Desk Software for your company is vital to increasing your company’s productivity. In our platform, it is simple to evaluate numerous solutions to see which one is the proper software for your requirements. Here you can match Kayako vs. Help Scout and check out their overall scores (9.0 vs. 8.9, respectively) and user satisfaction rating (95% vs. 98%, respectively).
It's also possible to look at the details of prices, conditions, plans, features, tools, and more, and find out which software offers more benefits for your business. In general, select the software which helps you to change the features and pricing to match your company growth or lack of it.
In case you you need to quickly decide on the more reliable Help Desk Software according to our experts we suggest you try out these solutions: Salesforce Service Cloud, Freshdesk, Zendesk.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
In the event you continue having doubts about which product will be best for your company it might be a sensible idea to examine each service’s social metrics. These metrics are frequently an indicator of how popular a given solution is and how extensive is its online presence. For instance, in case of Facebook Kayako has 10897 likes on their official page while Help Scout profile is liked by 1314 users.
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