What is better Help Scout or TeamSupport? When you compare Help Scout and TeamSupport, it is possible to see which Help Desk Software product is the more suitable alternative. This means that your company can get the most productive and efficient application. You can check the specifics, such as available tools, costs, plans offered by each vendor, offer stipulations, etc.
We also let you evaluate their total scores to know which one looks to be more suitable. Help Scout has 8.9 points for overall quality and 98% rating for user satisfaction; while TeamSupport has 9.1 points for overall quality and 99% for user satisfaction. Similarly, you can also assess which software business is more credible by sending an an email question to both and check which vendor replies sooner.
People who are pressed for time or want a suggestion from our team may want to take a look at these top choices for this year: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
No Help Desk Software will be perfect enough to solve all the requirements of a company. Even though key functionalities of Help Scout and TeamSupport should matter you should also carefully study the integrations provided by a given solution. In many cases your team will already be making use of other types of B2B software in your company and it’s always better to go with services that integrate well with one another. That way you can ensure a reliable exchange of information between your teams and software used, which can really reduce time wasted on migrating between one product and the other.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
