What is better Help Scout or TeamSupport? We are here to simplify the cumbersome process of reviewing Help Desk Software products for you. For instance, on this page you can verify the overall performance of Help Scout (8.9) and contrast it with the overall performance of TeamSupport (9.1). You can also match their overall user satisfaction rating: Help Scout (98%) vs. TeamSupport (99%).
Likewise, lexamine their functions carefully to check which product can better tackle your company’s requirements. Generally, any business app has to let you to immediately view the big picture, all the while giving you immediate access to the details.
We did our best to prepare reviews of all popular solutions that you can find out there, but among them these three deserved our special attention: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
In case you are still having doubts about which product will work best for your business it might be a good idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular every software is and how large is its online presence. For instance, in case of Facebook Help Scout has 1314 likes on their official page while TeamSupport profile is liked by 4245 people.
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