What is better Help Scout or eStreamDesk Helpdesk? Getting the appropriate Help Desk Software product is as simple as contrasting the solid and weaker features and terms offered by Help Scout and eStreamDesk Helpdesk. Here you can also match their total scores: 8.9 for Help Scout vs. 6.7 for eStreamDesk Helpdesk. Or you can verify their general user satisfaction rating, 98% for Help Scout vs. 99% for eStreamDesk Helpdesk.
We suggest that you put some effort and study their differences and figure out which one is the better alternative for your business. Likewise, keep in mind to factor in your company’s or industry’s unique case, for example, a multilingual app for a global team or a mobile app to help you work away from your office.
If you need to quickly identify the more reliable according to our experts we advise you try out these products: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
Both Help Scout and eStreamDesk Helpdesk were tested by a team of reliable B2B experts who prepared a thorough analysis of all crucial aspects of each solution. Their final rating was prepared with unique SmartScore model that provides an individual partial score to each component such as: main features, customer support, mobile device support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only thing crucial to a business so we make sure we pay attention to all facets of a app prior to calculating its final rating.
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