Help Scout
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Help Desk
- Reports
- Docs Knowledge Base
- Email Integration
- Security and Reliability
Pricing Info
Pricing Info
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
- Up to 10 Users
- Unlimited messages & storage
- 1 Mailbox
- 1 Docs knowledge base
- Reports (30 days of history)
- Saved Replies
- Beacon
- Following
- @mentions
- Outstanding 24×6 Support
- No Help Scout branding
- iOS & Android App
- Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
- Unlimited Users
- Unlimited messages & storage
- 5 Mailboxes
- 1 Docs knowledge base
- All Basic features, plus:
- Workflows
- Satisfaction Ratings
- Office Hours
- 50+ integrations
- API Access
Plus – $35/user per month or $27/user per month (billed annually)
- Unlimited Users
- Unlimited messages & storage
- Unlimited Mailboxes
- 3 Docs knowledge base
- All Standard features, plus:
- Salesforce Integration
- Jira Integration
- HubSpot Integration
- SAML Single Sign-on
- Teams
- Custom fields
- HIPAA Compliance
- IP Restrictions
Integrations
Integrations
Help Scout supports integrations with the following business systems and applications:
- PipelineDeals
- Pipedrive
- OnePage CRM
- Olark Live Chat
- NiceReply.com
- Campaign Monitor
- MixPanel
- MailChimp
- Magento
- Userlike Live Chat
- KISSmetrics
- Kato
- Infusionsoft
- HipChat
- Highrise CRM
- FreshBooks
- ClickDesk
- Capsule CRM
- Constant Contact
- BigCommerce
- Campfire
- Bronto
- Shopify
- Snapengage
- Slack
- Zapier
- Talkdesk
- Customer Thermometer
- Bitium
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Trello, GrubHub, Basecamp, Treehouse
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support request comes in.
Company Email
Company's Address
500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Help Scout Comparisons
Popular Help Scout Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Monitoring and alerting
- Endpoints
- Cloud engine
- Network management agent
- Activity monitoring
- Conditions and notifications
- Remediation
- Network Management
- Discovery wizard
- NetFlow
- SNMP Monitoring
- Syslog collection
- Automation
- Remote access
- TeamViewer integration
- Background management
- Webroot and ThreatTrack deployment
- OS and third-party patching
- Reporting and advanced search
- Administration
- User access control
- Organization groups
- Policy management
- Branding
Pricing Info
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
- Windows, Mac, VMWare and cloud monitoring and alerting
- Remote management tools
- OS and third-party application patch management
- IT automation and scripting
- custom branding
- reporting
- mobile app (iOS and Android)
- API access
- Flexible billing
- Free concierge onboarding
- Free training
- Local support
Ninja + Remote Access + Antivirus
- Everything in Ninja
- One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
- Integrated Bitdefender or webroot antivirus protection
Custom
- Enhance Ninja with add-ons
- Network management
- EDR solutions
- NOC services
- Integrated backup services
- Security training
Integrations
NinjaOne integrates with the following business systems and applications:
- Accelo
- Autotask PSA
- Bitdefender Gravity/Zone
- BrightGauge
- CloudBlue PSA
- Computicate PSA
- ConnectWise Control
- ConnectWise Manage
- HaloPSA
- HarmonyPSA
- IT Portal
- IT Boost
- IT Glue
- Liongard
- MSP360 Managed Backup
- Malwarebytes Endpoint Protection
- Narmada
- N-able Passportal
- PROMYS
- OpenDNS
- PageDuty
- Passportal
- RepairShopr
- ScalePad
- SherpaDesk
- StorageCraft Cloud Backup
- Slack
- Splashtop Remote Support
- TeamViewer
- Webroot Business Endpoint Protection
- Hyper V
- VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Company Email
sales@ninjaone.com
Contact No.
Company's Address
657 Mission St.
San Francisco, CA 94105
USA
NinjaOne (Formerly NinjaRMM) Comparisons
Popular NinjaOne (Formerly NinjaRMM) Alternatives
You should pay attention to the fact that even though both Help Scout and NinjaOne (Formerly NinjaRMM) may have an excellent range of features each solution may be aimed at a different business size. If you are analyzing various solutions you should pay attention to a business type they are catering to. Some functionalities could scale up well for big enterprises but if you own a small or medium company it’s often more sensible to stay away from paying for complex features that you may never have a chance to use.
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