What is better NinjaOne (Formerly NinjaRMM) or OpenNMS? You can use our scoring system to give you a general idea which Network Management Software product is will work better for your company. For overall product quality, NinjaOne (Formerly NinjaRMM) earned 8.6 points, while OpenNMS earned 8.4 points. Meanwhile, for user satisfaction, NinjaOne (Formerly NinjaRMM) scored 93%, while OpenNMS scored N/A%.
Information regarding their features, tools, supported platforms, customer service, plus more are provided below to help you get a more accurate review. Keep in mind to choose only the functions that you need so you don’t waste money for functions which are redundant.
In case you you want to quickly identify the top IT Service Software according to our review team we recommend you check out one of these solutions: Zendesk, Freshservice, LiveAgent.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
OpenNMS is available in two releases and distributions, namely, OpenNMS Meridian and OpenNMS Horizon. Meridian is the version of OpenNMS which is dedicated to enterprises and businesses looking for stable platforms with long-term support. You can avail this version by purchasing an enterprise pricing plan which is paid annually.
Meanwhile, Horizon is free to download and use; and this version is ideal for monitoring new technologies and IT ecosystems. You can also avail support, consulting, and training packages. Give the details a look, and select the version that suits your needs:
OpenNMS Meridian
OpenNMS Meridian is a subscription service that provides access to an optimized and very stable version of OpenNMS that maximizes the platform’s value and minimizes the effort required to maintain it. Features that have proven to be stable and effective in Horizon will eventually be merged into Meridian.
Features Selection – Features chosen for level of stability, usefulness and quality of integration with existing code.
Configuration – Preconfigured events, notices, data collection, workflows and reports.
Support – Several options available, access to the OpenNMS Connect forums.
Maintenance – Access to update server for latest bug fixes and performance enhancements.
Price – Yearly subscription per management server.
OpenNMS Horizon
Horizon contains all of the newest features developed for the platform. Horizon is freely available to download and contains the newest features that are updated on a rapid release schedule.
Features Selection – Exploration of new technologies to test value to drive rapid advances in management technology.
Configuration- User and community configured and maintained.
Support – Community supported mailing lists and wiki, OpenNMS ULTRA support product.
Maintenance – Community driven.
Price – Free download.
Meridian Subscription
Instance #1
$6,000/yr. – Billed Annually
Instances #2 – 5
$4,000/yr. – Billed Annually
Instances 6+
$2,000/yr. – Billed Annually
Support Options
Prime Support
$20,000/yr.
Available to Meridian customers, the Prime support option covers unlimited support issues for one year.
Response Times
Non-Urgent Issue – 24 hrs
Urgent Issue – 4 hrs
Application Outage – 4 hrs
Add 24×7 Support: $15,000
Ultra Support
$45,000/yr.
The ULTRA package combines higher response levels, development support, and a dedicated OpenNMS consultant. Optional support for Horizon with longer response times.
You can integrate OpenNMS into your existing infrastructure. The platform also works with the following management agents and collectors:
NMP
JMX
WMI
NRPE
NSClient++
XMP
TTP
JDBC
XML
JSON
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Towerstream, Hershey Medical Center, Papa John’s International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An open source and award-winning network management platform that assists network operators, server administrators, and engineers in monitoring service availability and response times; solving service, node, and interface outages, and optimizing the performance of their applications.
Almost as crucial as features and user support quality are pricing packages provided by NinjaOne (Formerly NinjaRMM) and OpenNMS. Although cost should not be the only element it’s surely an important thing to consider. You should expect a flexible pricing plan that can be adjusted to your business size and easily scaled up if your company develops. You should be certain you don’t select pricing plans that include complex tools that you won’t find useful and always try to contact with the vendor directly as enterprises can usually count on discounts. You should also try out a free trial or demo of each solution to spend at least some time using it. It’s a useful experience that doesn’t ask you to invest any money and provides you with a practical overview of what it’s like to work with NinjaOne (Formerly NinjaRMM) and OpenNMS.
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