What is better OpenNMS or PagerDuty? Comparing OpenNMS and PagerDuty, you can easily see which Network Management Software product is the more suitable option. This guarantees that your enterprise can select the most productive and useful software. You can study the specifics, such as available tools, pricing, plans offered by each vendor, offer stipulations, and many more
We also let you check their general scores to know which one appears to be better. OpenNMS has 8.4 points for overall quality and N/A% rating for user satisfaction; while PagerDuty has 8.9 points for overall quality and 97% for user satisfaction. Similarly, you can also find out which vendor is more credible by sending an email request to both vendors and check which vendor replies sooner.
Our experts made sure to prepare reviews of all popular Network Management Software services available on the market, but among them these three caught our special attention: Network Configuration Manager, Zabbix, NetFlow Analyzer.
OpenNMS is available in two releases and distributions, namely, OpenNMS Meridian and OpenNMS Horizon. Meridian is the version of OpenNMS which is dedicated to enterprises and businesses looking for stable platforms with long-term support. You can avail this version by purchasing an enterprise pricing plan which is paid annually.
Meanwhile, Horizon is free to download and use; and this version is ideal for monitoring new technologies and IT ecosystems. You can also avail support, consulting, and training packages. Give the details a look, and select the version that suits your needs:
OpenNMS Meridian
OpenNMS Meridian is a subscription service that provides access to an optimized and very stable version of OpenNMS that maximizes the platform’s value and minimizes the effort required to maintain it. Features that have proven to be stable and effective in Horizon will eventually be merged into Meridian.
Features Selection – Features chosen for level of stability, usefulness and quality of integration with existing code.
Configuration – Preconfigured events, notices, data collection, workflows and reports.
Support – Several options available, access to the OpenNMS Connect forums.
Maintenance – Access to update server for latest bug fixes and performance enhancements.
Price – Yearly subscription per management server.
OpenNMS Horizon
Horizon contains all of the newest features developed for the platform. Horizon is freely available to download and contains the newest features that are updated on a rapid release schedule.
Features Selection – Exploration of new technologies to test value to drive rapid advances in management technology.
Configuration- User and community configured and maintained.
Support – Community supported mailing lists and wiki, OpenNMS ULTRA support product.
Maintenance – Community driven.
Price – Free download.
Meridian Subscription
Instance #1
$6,000/yr. – Billed Annually
Instances #2 – 5
$4,000/yr. – Billed Annually
Instances 6+
$2,000/yr. – Billed Annually
Support Options
Prime Support
$20,000/yr.
Available to Meridian customers, the Prime support option covers unlimited support issues for one year.
Response Times
Non-Urgent Issue – 24 hrs
Urgent Issue – 4 hrs
Application Outage – 4 hrs
Add 24×7 Support: $15,000
Ultra Support
$45,000/yr.
The ULTRA package combines higher response levels, development support, and a dedicated OpenNMS consultant. Optional support for Horizon with longer response times.
You can integrate OpenNMS into your existing infrastructure. The platform also works with the following management agents and collectors:
NMP
JMX
WMI
NRPE
NSClient++
XMP
TTP
JDBC
XML
JSON
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Towerstream, Hershey Medical Center, Papa John’s International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An open source and award-winning network management platform that assists network operators, server administrators, and engineers in monitoring service availability and response times; solving service, node, and interface outages, and optimizing the performance of their applications.
PagerDuty integrates with many business systems and applications including:
Ansible
Apica
App Dynamics
App Formix
Aruba
Catchpoint
Bitium
BMC Remedy
Desk.com
Flowdock
Freshservice Gitter
Glip
Demisto
Crashlyticcs
Ghost Inspector
Honeybadger
HP Sitscope
Kayako
Keynote
Intellinote
LogicMonitor
MailHop
Microsoft Azure
Monitis
Okta
Slack
Raygun
Opsee
Zapier
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AirBNB, Okta, E-Harmony
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An incident management platform that provides reliable incident notifications via email, push, SMS, and phone. It also enables automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly. PagerDuty leverages machine learning in aggregating and correlating events and turning them into actionable alerts.
All the data, information and experiences that we offered in this comparison were collated from official vendor websites, promotional resources available online, real-life experience from real users as well as our individual direct use of each software by an expert. We pay a lot of attention to extensively analyze every software, as a result we not only analyze it internally, but we also correlate our findings with views of other users from the SaaS community.
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