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Compare PagerDuty vs VictorOps

What is better PagerDuty or VictorOps? It’s easy to our scoring system to provide you with a general idea which Network Management Software product is will work better for your company. For overall product quality, PagerDuty received 8.9 points, while VictorOps received 8.5 points. Meanwhile, for user satisfaction, PagerDuty scored 97%, while VictorOps scored 99%.

Specifics of their characteristics, tools, supported platforms, customer service, etc. are given below to help you get a more accurate review. Don’t forget to choose only the features your company needs to avoid wasting cash for functions which are redundant.

Right now, the leading services in our IT Management Software category are: Norton Security, Avira Antivirus Server, Cloudflare.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Event Grouping & Enrichment
  • Reliable & Rich Alerting
  • Scheduling & Automated Escalations
  • Mobile Incident Management
  • Real-Time Collaboration
  • System & User Reporting
  • Always-On, Guaranteed Delivery
  • Enterprise-Grade Security & Controls
  • Service Grouping

Pricing Info

Lite Plan – $9/month/user (annual billing) or $10/month/user

  • Unlimited SMS, Phone Alerts (USA and Canada)
  • Reliable Alerting
  • 100+ Integrations
  • Automatic Escalation
  • Support Knowledge Base

Basic Plan – $29/month/user (annual billing) or $34/month/user

  • All Lite Plan features
  • 25 Global SMS and Phone Alerts
  • On-call Schedules
  • Incident Urgencies
  • Email Support
  • 500 API Requests Monthly
  • 1 Year Data Retention

Standard Plan – $49/month/user (annual billing) or $59/month/user

  • All Basic Plan features
  • Unlimited Global SMS and Phone Alerts
  • Enterprise Integrations
  • Advanced Analytics
  • Single Sign-on
  • Team Organization
  • Unlimited API Requests
  • Custom Incident Urgencies
  • Phone + Email Support
  • Unlimited Data Retention
  • Service Agreements

Enterprise Plan – $99/month/user (annual billing)

  • All Standard Plan features
  • Dedicated Customer Success Manager
  • Customized SLAs
  • Unlimited Read-Only Users
  • Downtime Insurance Protection

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AirBNB, Okta, E-Harmony

Integrations

PagerDuty integrates with many business systems and applications including:

  • Ansible
  • Apica
  • App Dynamics
  • App Formix
  • Aruba
  • Catchpoint
  • Bitium
  • BMC Remedy
  • Desk.com
  • Flowdock
  • Freshservice Gitter
  • Glip
  • Demisto
  • Crashlyticcs
  • Ghost Inspector
  • Honeybadger
  • HP Sitscope
  • Kayako
  • Keynote
  • Intellinote
  • LogicMonitor
  • MailHop
  • Microsoft Azure
  • Monitis
  • Okta
  • Slack
  • Raygun
  • Opsee
  • Zapier
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PagerDuty is an incident management platform that provides reliable incident notifications via email, push, SMS, and phone, as well as automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly.

Company Email

support@pagerduty.com

Contact No.

Company's Address

600 Townsend St., #200
San Francisco, CA 94103

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • On-Call Schedules
  • Noise Suppression
  • Live Call Routing
  • Reporting
  • API and Webhooks
  • ChatOps
  • Mobile
  • Runbooks and Graphs
  • Delivery Insights

Pricing Info

Getting Started – $10/user/month or $9/user/month (Annual Billing)

  • 10 Users

Essentials – $34/user/month or $29/user/month (Annual Billing)

  • Notifications
  • Unlimited Teams & Escalation Policies
  • Native Mobile Applications
  • Native Collaboration (Mobile/Web)
  • ChatOps Enabled
  • Bi-Directional Slack & HipChat Integrations
  • MTTA/MTTR Reporting
  • Streamlined Post-Incident Review
  • 500 API Calls /mo
  • Standard SLA
  • Phone, Chat & Email Support

Full Stack – $59/user/month or $49/user/month (Annual Billing)

  • All Essentials features
  • Noisy Alarm Suppression
  • Incident Metadata, including Graphs, Runbooks & Notes
  • Advanced Team & Systems Analytics
  • Sophisticated Alert Routing
  • Native Conference Bridge
  • Live-Call Routing
  • Single Sign-On
  • Enterprise Integrations
  • Unlimited Data Retention
  • Custom Outbound Webhooks
  • Unlimited API Calls

Custom Plan – Custom Enterprise Pricing

  • Custom Onboarding & Implementation
  • DevOps Training and Education
  • Custom SLA
  • Accessibility for internal non-technical audiences (groups beyond Dev and Ops)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Craftsy, Grammarly, Chartbeat

Integrations

VictorOps integrates with the following business systems and applications:

  • Amazon CloudWatch
  • Grafana
  • Nagios
  • New Relic
  • Opsview
  • Slack
  • Splunk
  • Zenoss
  • DripStat
  • FusionReactor Cloud

and much more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A hub for centralizing the flow of information throughout the incident lifecycle. Driven by IT and DevOps system data, VictorOps provides a unified platform for real-time alerting, collaboration, and documentation.

Company Email

info@victorops.com

Contact No.

Company's Address

VictorOps
1401 Pearl St., #300
Boulder, CO 80302

ManageEngine Applications Manager

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $945

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Web Transaction Monitors
  • App Server Monitors
  • Database Monitors
  • NoSQL Monitors
  • Middleware/Messaging Monitors
  • Web Services/SOA
  • Services
  • Server Monitors
  • Virtualization Monitors
  • Cloud Monitors
  • ERP Monitors
  • Windows Monitors
  • Integration
  • Mobile Apps
  • Application Discovery and Dependency Mapping (ADDM)
  • User Defined Custom Monitors
  • Fault Management
  • Anomaly Detection
  • SLA Management
  • Capacity Planning
  • SSL Certificate Monitoring
  • Rest APIs
  • Scalability

Pricing Info

ManageEngine Applications Manager pricing starts at $945. You need to call the vendor to talk to their Product Specialist or request a price quote from their sales team using the contact form on the product website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

JPMorgan Chase and Co., MetLife, Hallmark

Integrations

  • ManageEngine ServiceDesk Plus
  • ServiceNow
  • Site24x7
  • ManageEngine Analytics Plus
  • ManageEngine OpManager

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine Applications Manager is an application performance monitoring solution that proactively monitors business applications.

Company Email

eval-apm@manageengine.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588, USA

Both PagerDuty and VictorOps were tested by a panel of independent SaaS experts who prepared a thorough study of all important aspects of every solution. Their ultimate score was prepared using our unique SmartScore algorithm that provides an individual partial score to every factor including: main functionalities, customer support, mobile support, security, client satisfaction as well as media presence. We realize useful features are not the only aspect important to a company so we make sure we pay attention to all sides of a service prior to giving it a final rating.

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