What is better Help Scout or Samanage? Getting the right Help Desk Software for your business is not that easy with too much features, options, and offers to take note of. However, relying on our review directory will allow you to simplify the selection steps by reading all main services in a single place.
For instance, you can match Help Scout and Samanage for their functions and overall scores, namely, 8.9 and 8.9, respectively. Similarly, you can see which one has higher general user satisfaction rating: 98% (Help Scout) and 98% (Samanage) to determine which one is the better choice for your organization. Don’t simply buy the solution with the cheapest price, but the one that offers the most cost-effective value.
We are aware that not all businesses have enough time to try out dozens of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
All the data, information and experiences that we presented in this table were collected from official vendor pages, promotional resources available online, actual experience from real customers as well as our individual direct use of every app by an expert. We pay a lot of attention to thoroughly study every software, therefore we not only examine it internally, but we also match our results with views of other people from the SaaS community.
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