What is better Samanage or NinjaOne (Formerly NinjaRMM)? When you compare Samanage and NinjaOne (Formerly NinjaRMM), you can actually see which Customer Support Software product is the more effective alternative. This guarantees that your enterprise will be able to choose most productive and efficient software. You can study the specifics, for example available tools, costs, plans offered by each vendor, offer conditions, etc.
We also let you evaluate their total scores to know which one appears to be more suitable. Samanage has 8.9 points for overall quality and 98% rating for user satisfaction; while NinjaOne (Formerly NinjaRMM) has 8.6 points for overall quality and 93% for user satisfaction. Similarly, you can also assess which software business is more credible by sending an an email question to both and check which company replies without delays.
People who want to save some time or want a Customer Support Software suggestion from our team may want to take a look at these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
If you research different Customer Support Software products you shouldn’t only analyze their features list and offered pricing plans. Consider that the software should be meeting your standards and company so the more flexible their offer the better. Explore what OSes are supported by Samanage and NinjaOne (Formerly NinjaRMM) and be certain you will get mobile support for whichever devices you use in your company. You should also learn which languages and geographies are supported, as this might be a critical factor for many companies.
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