What is better Samanage or Zendesk? If you’re experiencing a hard time choosing the right Customer Support Software product for your company, try to compare and contrast the available software and discover which one offers more advantages. In particular, here you can assess Samanage (overall score: 8.9; user rating: 98%) vs. Zendesk (overall score: 9.7; user rating: 98%) for their overall performance.
You can also see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Having a clear table to match their features will significantly increase the chances of finding the best product for your company. Look closely at other areas of the software such as intuitiveness, adaptability, scalability, and pricing options.
Those of you who want to save some time or could use a Customer Support Software recommendation from our experts may want to take a look at these top choices for this year: Freshdesk, Zendesk, Freshdesk Omni.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
The software examined on this page are only a sliver of our entire Customer Support Software category and you should remember that there may be more desirable services out there. If you want to guarantee you make the optimal decision for your team we definitely encourage you to try out more solutions first. It may also be a good idea to consult our top 10 Customer Support Software list to find out which products are now the highest-rated ones and dominate the market.
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