Compare Samanage vs Zendesk

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

• IT Service Desk
• IT Asset Management
• Integrated IT Solution

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

• Email & social channels
• Basic help center
• Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

• All Essential features, plus:
• Business rules
• Performance Dashboards
• Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

• All Team features, plus:
• Multilingual content
• CSAT surveys
• Custom reports & dashboards

Enterprise – $125/agent per month or $99/agent per month (billed annually)

• All Professional features, plus:
• Custom agent roles
• Multibrand support
• Multiple ticket forms
• Launch Success Program
• Satisfaction Prediction

Elite – $199/agent per month (billed annually)

• All Enterprise features, plus:
• Unlimited light agents
• 99.9% uptime SLA
• 1 hour service level objective
• Advanced encryption & security
• Data center location

Zendesk Chat

Lite – Free

• 1 concurrent chat
• Chat rating
• 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

• All Lite features, plus:
• Unlimited chats
• 2 triggers
• 2 departments
• Zendesk Message
• Widget customization
• Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

• All Team features, plus:
• Unlimited triggers
• Unlimited departments
• Operating hours
• Chat and agent reports
• Conversion Tracking

Enterprise – $70/agent per month or $59/agent per month (billed annually)

• All Professional features, plus:
• Widget unbranding
• Real-time monitor
• Roles and permissions
• Skills-based routing
• Web SDK
• 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

• Limit of 1 phone number
• Automatic ticket creation
• Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

• All Lite features, plus:
• Multiple phone numbers
• Warm transfer
• Business hours
• Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

• All Team features, plus:
• IVR phone trees
• Call monitoring & barging
• Callback from queue
• Real-time analytics
• Insights reporting

Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

• All Professional features, plus:
• Launch Success Program
• Monthly Diagnostics
• Talk Usage 99.95% SLA
• Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

• Access to telephony integrations & CTI toolkit for:
• Embedded softphone
• Caller ID & history
• Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

• Included with Zendesk Support
• Knowledge base
• Support request form
• Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

• All Lite features, plus:
• Custom themes
• Multilingual content
• Agent knowledge base
• Community forums
• Customer requests portal
• Performance dashboards
• Knowledge Capture app

Enterprise – $34/agent per month or $29/agent per month (billed annually)

• All Professional features, plus
• Team Publishing
• Content Cues
• Multiple help centers
• Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

• Automated replies to customers using knowledge base content