What is better Zendesk or eXo Platform? We are here to streamline the process of comparing Knowledge Management Software products for you. In particular, on this page you can look at the overall performance of Zendesk (9.7) and compare it with the overall performance of eXo Platform (8.6). You may also match their overall user satisfaction rating: Zendesk (98%) vs. eXo Platform (N/A%).
Furthermore, research their features carefully to find out which product can better deal with your company’s needs. In general, any business solution must let you to quickly view the big picture, all the while giving you easy access to the details.
In case you you want to quickly locate the best Customer Support Software according to our review team we recommend you check out one of these services: Freshdesk, Zendesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
eXo Platform integrates with your enterprise directory (Active Directory, Open LDAP). It also works with your single sign-on system with support of CAS, JOSSO, OpenSSO and SAML.
eXo Platform is built using open standards such as Java EE, WEBDAV, CalDAV, JCR and CMIS to maximize its interoperability.
Add-ons and integrations with many third party apps and business systems, include:
Box
JasperSoft
Google Drive
SightCall
BonitaSoft
DropBox
Alfresco
Nuxeo
Sharepoint
MS Exchange
Bonita BPM
Facebook
LinkedIn
Twitter
Google+
Youtube
Vimeo
Dailymotion
Slideshare
Flickr
Salesforce
Apache Sirona
PagesJaunes.fr
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lufthansa, NATO, Togo, Apria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An open-source social networking solution built as a collaboration tool. It features an intuitive UI and a social-media friendly design that lets you view and comment on posts, share docs, create groups, and more. With its tools uniquely integrated around a social layer, eXo generates spontaneous engagement among its users.
Every time you research various Knowledge Management Software solutions you shouldn’t just analyze their features list and available pricing packages. Consider that the app must be matching your needs and business so the more flexible their offer the better. Learn what OSes are supported by Zendesk and eXo Platform and be certain you will get mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this may be a key element for many firms.
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