What is better eXo Platform or Zendesk? Today’s businesses require the most effective Knowledge Management Software product to stay competitive. On this page we help you with choosing the right product, by allowing you to evaluate eXo Platform and Zendesk down to the very details of their individual functions.
You can even check our general scoring values, which rate the software general quality and performance. eXo Platform got a 8.6 score, while Zendesk has a score of 9.7. Likewise, you may compare their general user satisfaction rating: N/A% (eXo Platform) against 98% (Zendesk). Don’t forget to opt for the software that best addresses your top priorities, not the software with the higher number of features.
Those of you who don't have much time or would like to get a Collaboration Software recommendation from our experts might want to try out these top choices for the current year: Smartsheet, Wrike, monday.com.
eXo Platform integrates with your enterprise directory (Active Directory, Open LDAP). It also works with your single sign-on system with support of CAS, JOSSO, OpenSSO and SAML.
eXo Platform is built using open standards such as Java EE, WEBDAV, CalDAV, JCR and CMIS to maximize its interoperability.
Add-ons and integrations with many third party apps and business systems, include:
Box
JasperSoft
Google Drive
SightCall
BonitaSoft
DropBox
Alfresco
Nuxeo
Sharepoint
MS Exchange
Bonita BPM
Facebook
LinkedIn
Twitter
Google+
Youtube
Vimeo
Dailymotion
Slideshare
Flickr
Salesforce
Apache Sirona
PagesJaunes.fr
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lufthansa, NATO, Togo, Apria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An open-source social networking solution built as a collaboration tool. It features an intuitive UI and a social-media friendly design that lets you view and comment on posts, share docs, create groups, and more. With its tools uniquely integrated around a social layer, eXo generates spontaneous engagement among its users.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, details and opinions that we shared in this analysis were collated from official vendor websites, promotional materials available online, real-life experience from real users as well as our individual direct use of every software by a professional reviewer. We put a lot of effort to thoroughly study every service, so we not only test it ourselves, but we also match our observations with experiences of other people from the SaaS community.
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