Compare Samanage vs Salesforce Service Cloud

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

• IT Service Desk
• IT Asset Management
• Integrated IT Solution

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Salesforce Essentials – $25/user per month

Out-of-the-box service solution for up to 5 users

• Chatter
• Salesforce Mobile App
• Files
• Topics and Recommendations
• Case Auto-Assignment
• Web and Email Case Capture
• Case Email Auto-Response
• Case auto-assignment
• Case Escalation Rules and Queues
• 1 Service Console App
• Omni-Channel Routing (Basic)
• Omni-Channel Supervisor
• Knowledge (Read-Only)
• Knowledge (Read-Write)
• Lead-Contact Account Management
• Social Customer Service Starter Pack
• Customizable Reports and Dashboards
• Opportunity Tracking
• Task Management, Activity Feed
• Email Integration with Outlook
• Google Apps Integration
• Custom Profiles and Page Layouts
• Lightning App Builder
• AppExchange App Integration
• Email Templates
• Data Storage Per User
• File Storage Per User
• Standard Success Plan
• Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month

Complete service CRM for teams of any size

• All Essentials plan features, plus:
• Case Milestone Tracker
• Computer Telephony Integration (CTI)
• Orders Management
• Service Contracts and Entitlements
• Work Order Management
• Asset Management & Product Tracking
• Developer Sandbox
• 5 Process Builder (Processes Per Org)
• Unlimited Custom Applications
• 3 Record Types (Per Object)
• 2 Roles and Permissions

Included at additional cost:

• Knowledge (Read-Write)
• Social Customer Service Pro
• Web Services API
• Unlimited Online Training
• Access to Premier Success Resources
• 24/7 Toll-Free Support
• Developer Support
• Configuration Services
• Access to Accelerators

Lightning Enterprise – $150/user per month

Customizable CRM for comprehensive service

• All Professional plan features, plus:
• Advanced Case Management
• Advanced Reporting Features
• Offline Access
• Web Services API
• 1 Partial Sandbox
• Process Builder
• Salesforce Identity
• Workflow and Approval Automation
• Record Types
• Roles and Permissions

Included at additional cost:

• Knowledge (Read-Write)
• Mobile Messaging (LiveMessage)
• Snap-Ins for Live Agent Chat
• Snap-Ins for Live Video Chat
• Social Customer Service Pro
• Customer Community
• Customer Account Portal
• Field Service Dispatch
• Field Service Technician
• Field Service Contractor Management
• Service Analytics App
• Developer Pro Sandbox
• Full Sandbox
• Unlimited Online Training
• Access to Premier Success Resources
• 24/7 Toll-Free Support
• Developer Support
• Configuration Services
• Access to Accelerators

Lightning Unlimited – $300/user per month

Unlimited CRM power

• All Enterprise plan features, plus:
• Knowledge (Read-Write)
• Snap-Ins for Live Agent Chat
• Developer Pro Sandbox
• 1 Full Sandbox
• 1 Partial Sandbox
• Unlimited Online Training
• Access to Premier Success Resources
• 24/7 Toll-Free Support
• Developer Support
• Configuration Services
• Access to Accelerators

Included at additional cost:

• Mobile Messaging (LiveMessage)
• Snap-Ins for Live Video Chat
• Social Customer Service Pro
• Customer Community
• Customer Account Portal
• Field Service Dispatch
• Field Service Technician
• Field Service Contractor Management
• Service Analytics App