What is better Samanage or ScreenConnect? There are lots of Customer Support Software products out there today. The best way to find out which one fits your needs best is to compare them side by side. As an example, here you can compare Samanage and ScreenConnect for their overall score (8.9 vs. 9.0, respectively) or their user satisfaction rating (98% vs. 96%, respectively).
Additionally, you can review their functions and pricing stipulations along with other useful information below. When matching products make sure to examine their related capabilities and mark their disparities to obtain a clearer picture of both deals. What is more bear in mind to assess secondary features such as security, backup, intuitiveness, and customer support.
If you have to quickly find the best Customer Support Software according to our review team we suggest you check out these products: Freshdesk, Zendesk, Freshdesk Omni.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you choose a product that you are sure will be an actual asset for your business you shouldn’t simply limit yourself to what reviewers have to say about it. In many cases personal experience with the product may change, depending on your own goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you a quick overview of how real users of Samanage and ScreenConnect estimate their experience with the product. Our algorithm is based on complex analysis of product appearances on other sites, social media and blogs, so you are going to obtain a comprehensive and credible overview of what other users think about every app. In this example Samanage got a total satisfaction rating at 98% while for ScreenConnect 96% of people claim they had an enjoyable experience with it.
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