What is better Samanage or ScreenConnect? When scouting for the proper Customer Support Software for your business it is suggested that you compare the functions, pricing, and other critical information about the product and vendor. Here, you are able to see the parallels and disparities between Samanage (overall score at 8.9 and user satisfaction at 98%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You may also look at their particulars elements, such as tools, plans, rates, terms and conditions, etc. What is more, read the terms thoroughly for information on hidden costs, including, setup fees, separate support plan, upgrade fees, disk space fees, and other similar charges.
If you have to quickly find the best Customer Support Software according to our review team we suggest you check out these products: Freshdesk Omni, Freshdesk, Zendesk.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, details and experiences that we presented in this analysis were taken from official vendor websites, advertising resources available online, real-life experience from real customers as well as our own direct use of each app by a professional reviewer. We pay a lot of attention to thoroughly test every app, as a result we not only examine it on our own, but we also correlate our observations with opinions of other members from the SaaS community.
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