What is better ScreenConnect or Mojo Helpdesk? You have such a wide range of Help Desk Software alternatives in today’s state of that industry that selecting the best product may be overwhelming. On our comparison page, you can easily assess the features, stipulations, available plans, and more details of ScreenConnect and Mojo Helpdesk.
It’s also possible to check their score (9.0 for ScreenConnect vs. 8.3 for Mojo Helpdesk) and user satisfaction level (96% for ScreenConnect vs. N/A% for Mojo Helpdesk). The scores and ratings provide you with an overall idea how both these software products perform. In addition, check if the software can integrate with your current business apps to promote greater productivity.
If you want to quickly find the top Remote Support Software according to our experts we advise you take a look at one of these products: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Almost as crucial as features and user support level are pricing options offered by ScreenConnect and Mojo Helpdesk. While cost should not be the only factor it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be matched with your business size and easily scaled up when your team expands. Make sure you don’t choose packages that include advanced tools that you won’t use and always try to contact with the vendor directly because enterprises can usually benefit from special pricing. You should also try out a free trial or demo of every app to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to spend any money and provides you with a practical overview of what it feels like to work with ScreenConnect and Mojo Helpdesk.
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