What is better ScreenConnect or Mojo Helpdesk? When selecting the best Help Desk Software for your organization it is recommended that you review the functions, costs, and other essential info about the product and vendor. Here, you can examine the parallels and distinctions between ScreenConnect (overall score at 9.0 and user satisfaction at 96%) and Mojo Helpdesk (overall score at 8.3 and user satisfaction at N/A%).
You may also check their particulars elements, such as services, plans, pricing, conditions, etc. Moreover, analyze the terms thoroughly for information on extra charges, like, setup fees, separate helpdesk support, upgrade fees, cloud storage fees, and others.
We realize that not all people have the time to scrutinize dozens of different products, so we created a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Every time you test different Help Desk Software apps you shouldn’t only look at their features list and provided pricing packages. Pay attention to the fact that the software must be matching your needs and business so the more flexible their offer the better. Learn what systems are supported by ScreenConnect and Mojo Helpdesk and be certain you will obtain mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, as this may be a critical factor for many companies.
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