What is better ScreenConnect or Pipedrive? Getting the best Customer Support Software product is all about assessing various solutions and determining the top program for your specific needs. Our unique system will give you a fast look at the general rating of ScreenConnect and Pipedrive. For total quality and performance, ScreenConnect scored 9.0, while Pipedrive scored 9.4. On the other hand, for user satisfaction, ScreenConnect earned 96%, while Pipedrive earned 100%.
Below it's also possible to verify their functions, terms, plans, etc. to determine what application will be more appropriate for your situation. One critical element to assess is if the application can enable and disable limitations on various types of users to protect any critical business data.
We are aware that not all companies have the time to scrutinize dozens of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
Almost as crucial as functionalities and customer support quality are pricing plans offered by ScreenConnect and Pipedrive. While pricing should not be a deciding element it’s without a doubt an important thing to think about. You should try to find a flexible pricing package that can be adjusted to your company size and painlessly scaled up if your business grows. Make sure you don’t choose packages that include complex features that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can often count on discounts. You should also check out a free trial or demo of each solution to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and gives you a reliable overview of what it feels like to work with ScreenConnect and Pipedrive.
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