What is better ScreenConnect or InvGate Service Desk? You can use our scoring system to give you a general idea which Help Desk Software product is better for your business. For overall product quality, ScreenConnect attained 9.0 points, while InvGate Service Desk earned 8.7 points. At the same time, for user satisfaction, ScreenConnect scored 96%, while InvGate Service Desk scored 100%.
Specifics of their characteristics, tools, supported platforms, customer support, plus more are provided below to help you get a more precise comparison. Don’t forget to choose only the functions your company needs to avoid wasting resources for functions that you won’t be using.
If you need to quickly locate the more reliable Remote Support Software according to our review team we suggest you try out these services: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
When you pick a app that you think will be an actual asset for your company you shouldn’t only limit yourself to what experts have to say about it. In many cases individual experience with the app will vary, depending on your own goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for each product to give you a reliable impression of how actual users of ScreenConnect and InvGate Service Desk evaluate their contact with the software. Our algorithm is built around advanced analysis of product appearances on other websites, social networks as well as blogs, so you will receive a full and credible picture of what other customers think about each software. In this case ScreenConnect got a total satisfaction rating at 96% while for InvGate Service Desk 100% of users claim they had a positive experience with it.
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