What is better ScreenConnect or InvGate Service Desk? Assessing products to find the best Help Desk Software need not be difficult. On our review platform, we enable you to match ScreenConnect and InvGate Service Desk and immediately analyze their differences. We allow you to take a look at their features, supported devices, customer support, prices, terms, and more.
You can even examine their overall score (9.0 for ScreenConnect vs. 8.7 for InvGate Service Desk) and overall customer satisfaction level (96% for ScreenConnect vs. 100% for InvGate Service Desk). Spend some time and examine your best choices and discover which one is ideal for your company. Similarly, you have to check the vendor’s credibility; can they be relied upon and will they still be operating in a few years time?
We did our best to prepare reviews of all popular Remote Support Software services available on the market, but among them these three deserved our special attention: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
No Help Desk Software will be able to cater to all the requirements of a specific team. Though core functionalities of ScreenConnect and InvGate Service Desk should matter you should also thoroughly analyze the integrations offered by each service. Quote frequently your team will already be using some other B2B software in your company and it’s always more beneficial to select apps that integrate well with each other. With that approach you can guarantee an effortless exchange of data between your teams and apps, which can really reduce time devoted to migrating between one solution and the next.
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