What is better InvGate Service Desk or ManageEngine ServiceDesk Plus? The best Help Desk Software is a product that can tackle your company’s specific demands. It’s easy to identify which alternative works really with your company if you compare a wider range of products before you decide which one is the best.
As an example, InvGate Service Desk and ManageEngine ServiceDesk Plus are scored at 8.7 and 8.7, respectively, for all round quality and performance. Similarly, InvGate Service Desk and ManageEngine ServiceDesk Plus have a user satisfaction rating of 100% and 100%, respectively, which suggests the general satisfaction they get from customers. Better yet, reach put to a current client of the software and solicit their feedback concerning the software in question.
We are aware that not all businesses have enough time to try out a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Freshservice, LiveAgent, Zendesk.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
When you choose a product that you think will work best for your company you shouldn’t only focus on what experts have to say about it. Quite frequently personal experience with the app may be different, depending on specific preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every solution to give you an immediate overview of how real users of InvGate Service Desk and ManageEngine ServiceDesk Plus estimate their experience with the software. Our system is based on advanced analysis of product appearances on other websites, social networks and blogs, so you will get a full and reliable overview of what other users think about each product. In this case InvGate Service Desk got a total satisfaction rating at 100% while for ManageEngine ServiceDesk Plus 100% of users express they had a positive experience with it.
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