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Compare ManageEngine ServiceDesk vs Asset Tracker for Jira

What is better ManageEngine ServiceDesk or Asset Tracker for Jira? A good way to choose the right IT Asset Management Software product for your firm is to cross-check the solutions against each other. Here you can compare ManageEngine ServiceDesk and Asset Tracker for Jira and see their features compared contrastively to help you pick which one is the more effective product.

Similarly, you can examine their overall ratings, such as: overall score (ManageEngine ServiceDesk: 8.7 vs. Asset Tracker for Jira: 8.5) and user satisfaction (ManageEngine ServiceDesk: 100% vs. Asset Tracker for Jira: 100%). Browse through their varying features and similarities and discover which one outperforms the other. Likewise, imagine your company tomorrow; will your business outgrow the app in the next couple of years?

People who don't have much time or want a Service Desk Software suggestion from our experts may want to take a look at these top choices for the current year: Zendesk, Freshservice, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Powerful search results
  • Configurable filed and links for each asset type
  • Printable labels editor
  • IT assistance process
  • Automated asset database group
  • User-defined assets folder
  • Export and import
  • Customizable layout
  • Record asset history and location
  • Automatic hardware scanning
  • Define assets classes

Pricing Info

Asset Tracker for Jira enterprise pricing information is not availed to the public. Contac Spartez for a detailed pricing structure.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CUBRC, Gannet, Avaloq

Integrations

Asset Tracker for Jira integrates with the following business systems and applications:

  • Jira
  • Jira Service Desk
  • REST API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful, web-based asset management platform designed by Spartez to help companies of all sizes with tracking and visibility of inventory.

Company Email

mail@spartez.com

Contact No.

Company's Address

Spartez sp. z o.o. sp. k.
ul. Norwida 2
80-280 Gdańsk
Poland

The software examined on this page are only a sliver of our full IT Asset Management Software category and you should take into account that there might be more desirable alternatives available. If you would like to make sure you make the optimal decision for your company we definitely urge you to test more apps first. You may also want to consult our top 10 IT Asset Management Software list to find out which services are now the highest-rated ones and leaders in the market.

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