What is better ManageEngine ServiceDesk Plus or EZOfficeInventory? Buying the most effective IT Asset Management Software product is all about evaluating various solutions and identifying the top application for your specific needs. Our exclusive process gives you a fast look at the general rating of ManageEngine ServiceDesk Plus and EZOfficeInventory. For total quality and performance, ManageEngine ServiceDesk Plus scored 8.7, while EZOfficeInventory scored 8.2. On the other hand, for user satisfaction, ManageEngine ServiceDesk Plus earned 100%, while EZOfficeInventory earned 100%.
Below you can also verify their functionalities, terms, plans, etc. to determine what program will be more suitable for your company. One critical feature to assess is if the software lets you to toggle on/off limitations on various types of users to secure any confidential business data.
Those of you who want to save some time or would like to get a Service Desk Software suggestion from our experts may want to examine these top choices for this year: Zendesk, LiveAgent, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
EZOfficeInventory offers customizable enterprise pricing plans that vary depending on the feature bundle and the number of items. Give the details a look and select the plan that suits your company’s needs:
Essential – Starts at $35.00/month
Essential Features
Unlimited Users
For 250 items
Advanced – Starts at $45.00/month
Advanced Features
Unlimited users
For 250 items
Premium – Starts at $50.00/month
Premium Features
Unlimited users
For 250 items
Enterprise – By quote
Enterprise Features
Unlimited users
Private Cloud
Dedicated Account Manager
Here are EZOfficeInventory’s feature bundle packs. You can choose from any of the four bundle packs below: Essential
EZOfficeInventory offers the following integration options:
Rest APIs
Zendesk
Jira Service Desk
Zendesk Sunshine
Dropbox
Salesforce
Onelogin
OneDrive
Ping Identity
Centrify
Okta
Google and Outlook login
LDAP server
Topaz Signature Pad
Hardware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Amazon, Intel, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Fully-featured and powerful asset tracking and maintenance solution that enhances productivity and cuts losses, Android, iOS and Windows Phone mobile apps.
Almost as important as useful features and user support responsiveness are pricing packages given by ManageEngine ServiceDesk Plus and EZOfficeInventory. Although cost should not be a deciding aspect it’s definitely a key thing to consider. You should try to find a flexible pricing package that can be matched with your company size and effortlessly scaled up every time your team expands. Be sure that you don’t opt for plans that have additional functionalities that you won’t find useful and always try to contact with the vendor directly as enterprises can often benefit from special pricing. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a valuable experience that doesn’t require you to spend any money and offers a reliable overview of what it feels like to work with ManageEngine ServiceDesk Plus and EZOfficeInventory.
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