What is better ManageEngine ServiceDesk Plus or Agiloft Agile Service Desk Suite? You have such a huge number of IT Asset Management Software choices in today’s state of that industry that selecting the best product may be overwhelming. On our comparison page, it is simple to evaluate the features, pricing conditions, available plans, and more details of ManageEngine ServiceDesk Plus and Agiloft Agile Service Desk Suite.
It’s also possible to examine their score (8.7 for ManageEngine ServiceDesk Plus vs. 8.8 for Agiloft Agile Service Desk Suite) and user satisfaction level (100% for ManageEngine ServiceDesk Plus vs. 91% for Agiloft Agile Service Desk Suite). The scores and ratings offer you an overall idea how both these software products perform. Additionally, make sure if the software can integrate with your current business apps to guarantee greater productivity.
We did our best to prepare reviews of all popular Service Desk Software products available on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, LiveAgent, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Agiloft offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Free – Free
Up to 5 Power Users
Up to 5 End Users
Timer-Based Rules/48-Hour Intervals
Professional – $45.00/license/month
All Free Features
5 Minimum Power Users
Timer-Based Rules/5-Minute Intervals
Support Portal
Phone Support
Professional Unlimited – $65.00/license/month
All Professional Features
Multi-Language Support
Unlimited End Users
Customer Portals
Employee Portals
Enterprise – $95.00/license/month
All Professional Unlimited Features
Web Services API
REST API
Python Scripting
Perl Scripting
JSON Integration
Prices indicated above are based on annual contracts. Agiloft also offers floating contracts. For more details, get in touch with sales by phone, email, or web form.
It may not always be enough to simply compare ManageEngine ServiceDesk Plus and Agiloft Agile Service Desk Suite against one another. Even though useful tools, pricing plans and customer comments are all crucial and should be included when making a final choice, you should also check out the recognition and awards won by every solution. In many cases a less known app may turn out to be a good choice that was a winner of many industry awards such as our Exceptional Customer Support Award which proves that regardless of lesser market popularity it’s a worthy rival to the services that dominate the market.
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