What is better ManageEngine ServiceDesk or Pipedrive? Examining products to find the best CRM Software need not be hard. On our review platform, it is possible to match ManageEngine ServiceDesk and Pipedrive and right away analyze their distinct features. We allow you to take a look at their functions, supported devices, support service, prices, terms, and much more.
You may also examine their overall score (8.7 for ManageEngine ServiceDesk vs. 9.5 for Pipedrive) and overall customer satisfaction level (100% for ManageEngine ServiceDesk vs. 100% for Pipedrive). Take your time and review your best options and find out which one is best for your company. You should also check the vendor’s background; can they be relied upon and will they still be on the market in the future?
At this time, the most significant solutions in our Service Desk Software category are: LiveAgent, Zendesk, Freshservice.
Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Pipedrive is available in four SMB and enterprise pricing plans. All payment plans offer a free 14 days trial, and provide you the possibility to use the app free for 2 months is you decide to pay on an annual basis.
The following paid plans are available:
Essential – $12.50/user/month (billed annually) or $15/user/month (billed monthly)
Custom pipeline and stages
Custom fields
Activities and calendar view
BCC email inbox
Customizable dashboard
User and company goal setting
Advanced – $24.90/user/month (billed annually) or $29/user/month (billed monthly)
Real-time matching inboxes
Email opens and clicks
Email and task automation templates
Custom email and task automation
Identify important fields
One-click data enrichment
Custom user and admin permissions
Professional – $49.90/user/month (billed annually) or $59/user/month (billed monthly)
Email distribution lists
One-click calls and call tracking
Limitless meeting scheduling
Multiple dashboards
Revenue forecasting
Team management tools
Sales Manager App
Contact and deal visibility settings
Custom user, admin and manager permissions
Enterprise – $99/user/month (billed annually)
Dedicated account manager
Managed set-up and ongoing support
Extra customization to suit your business
Enhanced security to protect revenue and data
More user permissions to control what users see and do
Pipedrive integrates with the following business systems and applications:
Highrise CRM
Google Apps
DropBox
Yesware
MailChimp
Zapier
Quote Roller
Google Maps
RightSignature
Ecquire
daPulse
SupportBee
ActiveCampaign
NiftyQuoter
Kato
Torpio
Bedrock Data
PandaDoc
Userlike
Woopra
Base CRM
Batchbook
Capsule CRM
Close.io
Maximizer
NetSuite CRM
Nimble
Nutshell
PipelineDeals
Redtail CRM
Sage ACT!
Salesforce
Saleslogix
SugarCRM
Zoho CRM
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales.
You shouldn’t expect only a wide array of features and flexible pricing packages from a well-known CRM Software. Almost as important as key features is a quality customer support. You want to make sure that in a situation where you have any questions about ManageEngine ServiceDesk or Pipedrive, or you struggle with some problems, or maybe you’ll need to request a specific revision or feature beneficial to your team you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to profit from individual training or at the very least an FAQ you can use.
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