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Compare ManageEngine ServiceDesk vs InvGate Assets

What is better ManageEngine ServiceDesk or InvGate Assets? Comparing products for the top IT Asset Management Software need not be hard. On our review platform, it is possible to match ManageEngine ServiceDesk and InvGate Assets and right away see their varying features. We allow you to take a look at their features, supported devices, customer support, pricing, terms, and much more.

It's also possible to compare their overall score (8.7 for ManageEngine ServiceDesk vs. 8.3 for InvGate Assets) and overall customer satisfaction level (100% for ManageEngine ServiceDesk vs. 100% for InvGate Assets). Spend some time and review your best alternatives and discover which one is right for your company. Similarly, you have to assess the software vendor’s credibility; can they be relied upon and will they still be operating in a few years time?

People who are pressed for time or would like to get a Service Desk Software advice from our team might want to examine these top choices for the current year: Samanage, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Asset inventory
  • Asset monitoring
  • Software license management
  • IT financials and lifecycle
  • Remote desktop
  • Network discovery
  • Software metering
  • Software deployment

Pricing Info

InvGate Assets pricing is only available upon request. Contact the vendor to obtain you enterprise pricing quote, for the following plans

Service Desk @ quote based

  • Ticketing
  • Knowledgebase
  • Reporting and analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multidepartment

InvGate Suite @ quote based

  • Everything in Service Desk
  • Network discovery
  • Asset inventory
  • IT financials
  • Software Licensing
  • Software metering
  • Asset monitoring
  • Software deployment
  • Remote desktop

InvGate Assets @ quote based

  • Network discovery
  • Asset inventory
  • IT financials
  • Software Licensing
  • Software metering
  • Asset monitoring
  • Software deployment
  • Remote desktop

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Toyota, Nike, PWC

Integrations

No information provided

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A fit-for-purpose IT asset management (ITAM) software for private enterprises and medium & large organizations in all industries including NGOs, government, and educational institutions.

Company Email

Contact No.

Company's Address

InvGate,
540 Howard Street, 2nd Floor #122
San Francisco, CA 94105
USA

The products compared on this page are only a small part of our entire IT Asset Management Software category and you should remember that there could be more desirable services out there. If you want to ensure you make the wisest choice for your company we strongly suggest that you compare more services first. You may also want to check out our top 10 IT Asset Management Software list to find out which software are in the current year the highest-rated ones and dominate the market.

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