MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare ManageEngine ServiceDesk vs Rosmiman Smart EAM

What is better ManageEngine ServiceDesk or Rosmiman Smart EAM? Reviewing products to find the best IT Asset Management Software doesn't have to be complicated. On our review platform, it is possible to match ManageEngine ServiceDesk and Rosmiman Smart EAM and quickly analyze their distinct features. We allow you to examine their functions, supported devices, customer support, pricing, terms, and many more.

You can even examine their overall score (8.7 for ManageEngine ServiceDesk vs. 7.9 for Rosmiman Smart EAM) and overall customer satisfaction level (100% for ManageEngine ServiceDesk vs. N/A% for Rosmiman Smart EAM). Spend some time and assess your top choices and discover which one is right for your company. Likewise, you must check the vendor’s credibility; are they reliable and will they still be on the market a few years from now?

We know that not all businesses have the time to test dozens of various products, so we came up with a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Comprehensive Enterprise Asset Management
  • Track and Manage Mobile and Fixed Assets
  • Get A Shared Vision of All Assets
  • Increase The Availability and Productivity of your Assets
  • Meet The Industry Safety Standards and Regulations
  • Meet Quality and Productivity Goals
  • Extend the Life of Your Assets
  • Plan Maintenance Work And Service Activities

Pricing Info

Rosmiman Smart EAM’s SMB and enterprise pricing information is available only upon request. Please contact the vendor for details, and get your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Arabtec Envirogreen Facility Management Services LLC, MDS Site & Power Dubai, Dasman Diabetes Institute

Integrations

Rosmiman Smart EAM integrates with third-party services and applications such as the following:

  • SAP ERP
  • Oracle Financials
  • MS Dynamics ERP
  • PeopleSoft
  • JDEDWARDS
  • Digital Okta
  • Engineering Systems Group (ESG)

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive asset and facilities management software solution designed for companies and organizations of all sizes, automating their asset management and maintenance operations, providing them with a shared vision of all of their assets, and allowing them to plan maintenance activities better.

Company Email

marketing@rosmiman.com

Contact No.

Company's Address

ROSMIMAN SOFTWARE CORPORATION SL
C/ Severo Ochoa 20, 2 E-F
Elche Parque Industrial, 03203 Elche, Alicante
Spain

You don’t want just a broad set of functionalities and flexible pricing plans from a popular IT Asset Management Software. Almost as essential as core features is a quality customer support. You want to guarantee that when you have any questions about ManageEngine ServiceDesk or Rosmiman Smart EAM, or you struggle with some problems, or perhaps you’ll want to request a specific update or functionality useful to your business you can rely on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you are able to enjoy personal training or at the very least an FAQ you can use.

Page last modified