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Compare ManageEngine ServiceDesk vs Rosmiman Smart EAM

What is better ManageEngine ServiceDesk or Rosmiman Smart EAM? A sensible way to find the appropriate IT Asset Management Software product for your firm is to match the solutions against each other. Here you can compare ManageEngine ServiceDesk and Rosmiman Smart EAM and see their features compared thoroughly to help you decide on which one is the superior product.

Similarly, you can compare their overall ratings, for instance: overall score (ManageEngine ServiceDesk: 8.7 vs. Rosmiman Smart EAM: 7.9) and user satisfaction (ManageEngine ServiceDesk: 100% vs. Rosmiman Smart EAM: N/A%). Browse through their distinctive features and similarities and see which one outperforms the other. Similarly imagine how your business will look like in the future; will your business outgrow the app in the next 3-5 years?

We know that not all businesses have the time to test dozens of various products, so we came up with a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Comprehensive Enterprise Asset Management
  • Track and Manage Mobile and Fixed Assets
  • Get A Shared Vision of All Assets
  • Increase The Availability and Productivity of your Assets
  • Meet The Industry Safety Standards and Regulations
  • Meet Quality and Productivity Goals
  • Extend the Life of Your Assets
  • Plan Maintenance Work And Service Activities

Pricing Info

Rosmiman Smart EAM’s SMB and enterprise pricing information is available only upon request. Please contact the vendor for details, and get your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Arabtec Envirogreen Facility Management Services LLC, MDS Site & Power Dubai, Dasman Diabetes Institute

Integrations

Rosmiman Smart EAM integrates with third-party services and applications such as the following:

  • SAP ERP
  • Oracle Financials
  • MS Dynamics ERP
  • PeopleSoft
  • JDEDWARDS
  • Digital Okta
  • Engineering Systems Group (ESG)

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive asset and facilities management software solution designed for companies and organizations of all sizes, automating their asset management and maintenance operations, providing them with a shared vision of all of their assets, and allowing them to plan maintenance activities better.

Company Email

marketing@rosmiman.com

Contact No.

Company's Address

ROSMIMAN SOFTWARE CORPORATION SL
C/ Severo Ochoa 20, 2 E-F
Elche Parque Industrial, 03203 Elche, Alicante
Spain

Every time you choose a service that you believe will work best for your team you shouldn’t simply limit yourself to what professionals have to say about it. Quite frequently individual experience with the service may change, depending on specific preferences and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for every software to give you an immediate overview of how real users of ManageEngine ServiceDesk and Rosmiman Smart EAM estimate their experience with the service. Our system is built around complex analysis of product appearances on other websites, social media as well as blogs, so you are going to receive a full and reliable overview of what other clients think about every app. In this case ManageEngine ServiceDesk got a total satisfaction rating at 100% while for Rosmiman Smart EAM N/A% of people claim they had an enjoyable experience with it.

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