What is better ManageEngine ServiceDesk Plus or SapphireIMS? With various functionalities, pricing, conditions, and more to evaluate, choosing the right IT Asset Management Software for your business is tricky. But by using our system, you can easily match the functions of ManageEngine ServiceDesk Plus and SapphireIMS as well as their general SmartScore, respectively as: 8.7 and 8.2 for overall score and 100% and N/A% for user satisfaction.
You can also assess them feature by feature check out which program is a better fit for your enterprise. Don’t forget to get a demo first prior to getting a plan to experience how the software works in real scenarios.
In the event you need to quickly locate the more reliable Service Desk Software according to our experts we recommend you check out the following services: LiveAgent, Zendesk, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
An end-to-end asset management software for small, mid and large organizations looking to track the baseline change with a comprehensive ITAM solution.
No IT Asset Management Software will manate to cover all the requirements of a company. While key functionalities of ManageEngine ServiceDesk Plus and SapphireIMS are obviously a priority you should also carefully explore the integrations offered by a given app. In many cases your team will already be using various kinds of B2B software in your company and it’s definitely better to opt for solutions that integrate well with one another. With that approach you can guarantee a reliable exchange of information between your teams and services, which can really reduce time devoted to migrating between one solution and the other.
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