What is better SapphireIMS or Jira Service Desk? The perfect IT Asset Management Software is a service that can tackle your company’s unique requirements. You can find which solution is best suited for your company if you compare different products before you decide which one is the best.
For example, SapphireIMS and Jira Service Desk are scored at 8.2 and 9.0, respectively, for overall quality and performance. Similarly, SapphireIMS and Jira Service Desk have a user satisfaction rating of N/A% and 96%, respectively, which reveals the general response they get from customers. Better yet, talk to an existing user of the software and solicit their opinion concerning the software in question.
We did our best to prepare reviews of all popular IT Asset Management Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, monday.com, ServiceNow Asset Management.
An end-to-end asset management software for small, mid and large organizations looking to track the baseline change with a comprehensive ITAM solution.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
In the event you continue having second thoughts about which software will perform best for your company it might be a sound idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular each solution is and how extensive is its online presence.For example, if you check SapphireIMS LinkedIn account you’ll learn that they are followed by 127 people. In case of Jira Service Desk the volume of followers on their LinkedIn page is 246706.
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