What is better SapphireIMS or Jira Service Desk? Finding the best IT Asset Management Software product is all about comparing various solutions and determining the top program for your specific needs. Our proprietary system provides you with a fast look at the general rating of SapphireIMS and Jira Service Desk. For general quality and performance, SapphireIMS scored 8.2, while Jira Service Desk scored 9.0. On the other hand, for user satisfaction, SapphireIMS earned N/A%, while Jira Service Desk earned 96%.
Below it's also possible to look at their functions, terms, plans, etc. to see which software will be more suitable for your company. An important element to check is if the software lets you to enable/disable permissions on various types of users to protect any critical corporate data.
In case you you want to quickly identify the best IT Asset Management Software according to our experts we advise you check out these services: Salesforce Service Cloud, ServiceNow Asset Management, monday.com.
An end-to-end asset management software for small, mid and large organizations looking to track the baseline change with a comprehensive ITAM solution.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
The services analyzed on this page are merely a small sample of our entire IT Asset Management Software category and you should take into account that there may be more desirable services out there. If you want to ensure you make the wisest choice for your business we definitely urge you to try out more solutions first. You can also consider to consult our top 10 IT Asset Management Software list to see which solutions are at the moment the highest-ranking ones and dominate the market.
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