What is better Jira Service Desk or ManageEngine AssetExplorer? Assessing products to find the best IT Asset Management Software need not be difficult. On our review platform, you can easily match Jira Service Desk and ManageEngine AssetExplorer and immediately see their varying features. We allow you to take a look at their functions, supported devices, level of support, pricing rates, terms, and more.
You may also compare their overall score (9.0 for Jira Service Desk vs. 8.5 for ManageEngine AssetExplorer) and overall customer satisfaction level (96% for Jira Service Desk vs. 100% for ManageEngine AssetExplorer). Spend some time and review your top alternatives and find out which one is ideal for your company. Similarly, you have to check the vendor’s business viability; can you count on them and will they still be around in a few years time?
Those of you who don't have much time or need a Customer Support Software suggestion from our team may want to investigate these top choices for this year: Freshdesk, Zendesk, Freshdesk Omni.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
When you research various IT Asset Management Software services you shouldn’t just analyze their features list and available pricing packages. Consider that the software should be adjusted to your requirements and team so the more flexible their offer the better. Explore what OSes are supported by Jira Service Desk and ManageEngine AssetExplorer and be certain you will obtain mobile support for whichever devices you work on in your company. You should also find out which languages and geographies are supported, because this could be a deal breaker for many companies.
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