What is better Jira Service Desk or PeopleSoft? The best IT Asset Management Software is a program that can deal with your company’s specific needs. It is possible to find which choice is best suited for your company if you assess several products before you decide which one is the best.
For instance, Jira Service Desk and PeopleSoft are scored at 9.0 and 8.9, respectively, for general quality and performance. Likewise, Jira Service Desk and PeopleSoft have a user satisfaction rating of 96% and 99%, respectively, which reveals the general response they get from customers. Even better, reach put to an existing client of the software and ask for their comments about the solution in question.
Right now, the top solutions in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
PeopleSoft HCM pricing is based on the product/solution, component license, software update license and support, license metric, and number of users. You can contact the vendor for more details and to request a quote.
PeopleSoft HCM integrates with other PeopleSoft applications such as PeopleSoft Learning Management, PeopleSoft Workforce Analytics, and PeopleSoft Financials. PeopleSoft HCM also integrates with other third-party applications. The platform uses various integration technologies to send and receive data.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PeopleSoft is a comprehensive HR software solution that allows you to create a global collection of HR data and improve your business procedures. Built for small and medium-sized organizations, PeopleSoft enables you to manage your employees efficiently and minimize potential risks.
In case you are still having second thoughts about which app will work best for your company it might be a good idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular every app is and how large is its online presence. For example Jira Service Desk Twitter account has currently 86083 followers. At the same time PeopleSoft Twitter is followed by 4818 users.
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