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Compare Jira Service Desk vs NinjaOne (Formerly NinjaRMM)

SCORES FEATURES PRICING PRICING MODEL INTEGRATIONS

What is better Jira Service Desk or NinjaOne (Formerly NinjaRMM)? Getting the perfect Customer Support Software product is all about assessing numerous solutions and identifying the top program for your specific needs. Our proprietary system provides you with a fast look at the general rating of Jira Service Desk and NinjaOne (Formerly NinjaRMM). For general quality and performance, Jira Service Desk scored 9.0, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, Jira Service Desk earned 96%, while NinjaOne (Formerly NinjaRMM) earned 93%.

Below it's also possible to check their characteristics, terms, plans, etc. to determine what software will be more appropriate for your company. One critical element to check is if the software lets you to enable/disable permissions on various types of users to limit the exposure of any confidential company data.

Users who are pressed for time or need a Customer Support Software recommendation from our experts might want to try out these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.

You should pay attention to the fact that while both Jira Service Desk and NinjaOne (Formerly NinjaRMM) may have a top quality set of features every solution may be created for a different company size. If you are analyzing various solutions you may want to pay attention to a business size they are meant for. Certain features may scale up with no problem for big enterprises but if you own a small or medium company it’s frequently more sensible to avoid paying for customized functionalities that you may never use.

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