What is better Jira Service Desk or ServiceNow Asset Management? If you need a reliable IT Asset Management Software product for your company you should take time to examine various solutions. It doesn’t have to be challenging, and can be as straightforward as matching their functions in a table like the one below. You will also get a quick idea how each product functions. As an example, on this page you can find Jira Service Desk’s overall score of 9.0 and compare it against ServiceNow Asset Management’s score of 9.7; or Jira Service Desk’s user satisfaction level at 96% versus ServiceNow Asset Management’s 95% satisfaction score.
The comparison will help you see the strengths and weaknesses of each application, and decide which matches your requirements better. Aside from the rich features, the solution that’s simple to grasp and use is always the better option.
As of now, the most significant products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
ServiceNow Asset Management is an integrated solution for businesses. Parties interested in the software can get in touch with sales by phone, email, or web form to request a tailored quote.
An innovative tool that empowers businesses to better monitor their IT assets and related configurations. This solution helps users optimize their resource utilization as well as proactively maintain IT resources and quickly replace faulty assets. Overall, it facilitates asset lifecycle optimization to achieve the best possible ROI.
The products examined on this page are only a small sample of our full IT Asset Management Software category and you should remember that there may be more reliable services out there. If you want to guarantee you make the optimal decision for your business we definitely suggest that you analyze more solutions first. It may also be a good idea to consult our top 10 IT Asset Management Software ranking to learn which products are at the moment the highest-rated ones and leaders in the market.
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