What is better Jira Service Desk or EZOfficeInventory? Specific businesses require different types of IT Asset Management Software. To understand well which solution meets your needs, think about assessing various solutions feature by feature along with their conditions and costs. Furthermore, you can get a quick idea of their overall performance and customer feedback by checking our smart scoring system.
The results are: Jira Service Desk (9.0) vs. EZOfficeInventory (8.2) for overall quality and functionality; Jira Service Desk (96%) vs. EZOfficeInventory (100%) for user satisfaction rating. Examine their high and low points and find out which software is a better choice for your company. A simple, practical way is to list the pros and cons of both solutions next to each other and check which app has more benefits.
We did our best to review all popular Customer Support Software services offered on the market, but among them these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
EZOfficeInventory offers customizable enterprise pricing plans that vary depending on the feature bundle and the number of items. Give the details a look and select the plan that suits your company’s needs:
Essential – Starts at $35.00/month
Essential Features
Unlimited Users
For 250 items
Advanced – Starts at $45.00/month
Advanced Features
Unlimited users
For 250 items
Premium – Starts at $50.00/month
Premium Features
Unlimited users
For 250 items
Enterprise – By quote
Enterprise Features
Unlimited users
Private Cloud
Dedicated Account Manager
Here are EZOfficeInventory’s feature bundle packs. You can choose from any of the four bundle packs below: Essential
EZOfficeInventory offers the following integration options:
Rest APIs
Zendesk
Jira Service Desk
Zendesk Sunshine
Dropbox
Salesforce
Onelogin
OneDrive
Ping Identity
Centrify
Okta
Google and Outlook login
LDAP server
Topaz Signature Pad
Hardware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Amazon, Intel, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Fully-featured and powerful asset tracking and maintenance solution that enhances productivity and cuts losses, Android, iOS and Windows Phone mobile apps.
You should note that while both Jira Service Desk and EZOfficeInventory may provide an excellent set of features each solution may be created for a different business size. If you are comparing features you may want to focus on a company size they are catering to. Certain elements might scale up efficiently for big enterprises but if you own a small or medium company it’s frequently better to refrain paying for customized functionalities that you may never have a chance to use.
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