What is better Jira Service Desk or Pipedrive? If you’re getting a tough time selecting the best CRM Software product for your situation, try to compare the available software and discover which one offers more positive aspects. In particular, here you can compare Jira Service Desk (overall score: 9.0; user rating: 96%) vs. Pipedrive (overall score: 9.4; user rating: 100%) for their overall performance.
It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current situation. Using a clear table to compare their features will significantly boost the odds of finding the best product for your company. Take a closer look at other factors of the software for example if it’s easy to use, flexibility, scalability, and pricing terms.
Users who are pressed for time or want a Customer Support Software suggestion from our experts might want to try out these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
Almost as crucial as features and user support level are pricing packages made available by Jira Service Desk and Pipedrive. Although price should not be a deciding factor it’s surely an important thing to think about. You should expect a flexible pricing package that can be adjusted to your company size and easily scaled up when your company expands. You should be certain you don’t select packages that include advanced functionalities that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can often benefit from special pricing. You should also try out a free trial or demo of every app to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and gives you a solid overview of what it feels like to work with Jira Service Desk and Pipedrive.
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