What is better Jira Service Desk or monday.com? You have such a wide range of IT Asset Management Software options in today’s market that picking the right product is often difficult. On our comparison page, you can easily evaluate the tool, terms and conditions, available plans, and more details of Jira Service Desk and monday.com.
You can also assess their score (9.0 for Jira Service Desk vs. 9.8 for monday.com) and user satisfaction level (96% for Jira Service Desk vs. 99% for monday.com). The scores and ratings give you a solid idea how these two software products perform. In addition, find out if the software can integrate with existing business apps to ensure greater productivity.
Our team put a lot of effort to review all popular Customer Support Software services that you can find out there, but among them these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
monday.com is an open API system, which means that develops can build custom connections, and integrate it with literally any third-party system or application. Premade integrations include:
Outlook
Microsoft Teams
Dropbox
Slack
Zoom
Google Calendar
Google Drive
Excel
Gmail
LinkedIn
OneDrive
Zapier
Adobe Creative Cloud
Salesforce
Zendesk
Copper
Shopify
Twilio
Stripe
Woocommerce
Pipedrive
SurveyMonkey
Mailchimp
Facebook Ads
HubSpot
Typeform
Clearbit
Jotform
Box.com
Eventbrite
Data Studio
Hootsuite
GitLab
Jira
GitHub
PagerDuty
Toggl
Basecamp
Asana
Trello
Harvest
Todoist
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Uber, NBC Universal, Fiverr.com, Saatchi Art
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading collaboration app for on-site and remote work teams. This leverages tools such as Kanban boards, Gantt charts, and workflow automations to help teams handle any type of project. It also seamlessly integrates with third-party apps to ensure easier adoption and extend its capabilities.
In case you continue having second thoughts about which service will be best in your case it might be a sensible idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular every software is and how wide is its online presence. For instance Jira Service Desk Twitter profile has currently 86083 followers. At the same time monday.com Twitter is followed by 46 users.
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