What is better InvGate Service Desk or NinjaOne (Formerly NinjaRMM)? Getting the proper Help Desk Software product is as easy as assessing the solid and poor functions and terms offered by InvGate Service Desk and NinjaOne (Formerly NinjaRMM). Here you can also match their all round scores: 8.7 for InvGate Service Desk vs. 8.6 for NinjaOne (Formerly NinjaRMM). Or you can check their general user satisfaction rating, 100% for InvGate Service Desk vs. 93% for NinjaOne (Formerly NinjaRMM).
We suggest that you take some time to examine their unique features and figure out which one is the better option for your company. What’s more don’t forget to consider your company’s or industry’s special circumstances, for instance, a multilingual app for a global staff or a mobile version to help you work in the field.
We know that not all people have enough time to test dozens of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: Freshservice, LiveAgent, Zendesk.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Every time you pick a app that you are sure will be an actual asset for your company you shouldn’t just limit yourself to what experts have to say about it. In many cases personal experience with the product may change, depending on specific preferences and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for each software to give you a quick overview of how actual users of InvGate Service Desk and NinjaOne (Formerly NinjaRMM) rate their contact with the solution. Our algorithm is built around detailed analysis of product mentions on other sites, social media as well as blogs, so you are going to receive a full and credible picture of what other users think about every product. In this case InvGate Service Desk has a total satisfaction rating at 100% while for NinjaOne (Formerly NinjaRMM) 93% of people express they had a positive experience with it.
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