What is better ScreenConnect or VisionFlow? When choosing the ideal Help Desk Software for your business it is suggested that you compare the characteristics, costs, and other essential data concerning the product and vendor. Here, you can examine the similarities and differences between ScreenConnect (overall score at 9.0 and user satisfaction at 96%) and VisionFlow (overall score at 7.2 and user satisfaction at N/A%).
You may also check their unique details, such as tools, plans, costs, conditions, etc. Similarly, analyze the terms carefully for information on hidden costs, like, setup fees, separate helpdesk support, upgrade fees, storage fees, and more.
We are aware that not all companies have enough time to test dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Remote Support Software category are: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
All the data, information and reviews that we presented in this comparison were gathered from official company sites, marketing resources available online, actual experience from real users as well as our own direct use of each product by a professional reviewer. We put a lot of effort to comprehensively study each app, therefore we not only test it internally, but we also compare our observations with opinions of other users from the SaaS community.
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