What is better ScreenConnect or Deskpro? A great way to find the correct Help Desk Software product for your company is to match the solutions against each other. Here you can compare ScreenConnect and Deskpro and see their capabilities compared contrastively to help you choose which one is the superior product.
Also, you can compare their overall ratings, for instance: overall score (ScreenConnect: 9.0 vs. Deskpro: 7.3) and user satisfaction (ScreenConnect: 96% vs. Deskpro: N/A%). Analyze their distinctive features and similarities and discover which one outperforms the other. Moreover, anticipate the state of how your business will look like in the future; will your company outgrow the app in the next couple of years?
We did our best to prepare reviews of all popular Remote Support Software solutions offered on the market, but among them these three deserved our special attention: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Both ScreenConnect and Deskpro were tested by a panel of independent SaaS experts who carried out a detailed analysis of all crucial elements of each software. Their total score was calculated by means of unique SmartScore system that provides an individual partial score to every element like: main functionalities, client support, mobile support, security, user satisfaction and reviews in other media. We know useful features are not the only thing essential to a company so we do our best to pay attention to all facets of a app prior to coming up with its final score.
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