What is better ScreenConnect or Deskpro? If you’re getting a difficult time choosing the right Help Desk Software product for your company, it’s a good idea to compare and contrast the available software and discover which one offers more advantages. For instance, here you can compare ScreenConnect (overall score: 9.0; user rating: 96%) vs. Deskpro (overall score: 7.3; user rating: N/A%) for their overall performance.
You can also see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Working with a clear table to evaluate their features will significantly boost the possibility of finding the appropriate product for your company. Take a closer look at other aspects of the software such as intuitiveness, adaptability, scalability, and pricing terms.
At the moment, the best solutions in our Remote Support Software category are: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Every time you research various Help Desk Software services you shouldn’t only analyze their features list and provided pricing packages. Keep in mind the service should be meeting your requirements and company so the more flexible their offer the better. Explore which systems are supported by ScreenConnect and Deskpro and ensure you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, as this may be a key element for many firms.
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