What is better ScreenConnect or Deskpro? There are many Help Desk Software products in the market these days. The best way to find out which app fits your needs best is to compare them side by side. For instance, here you can review ScreenConnect and Deskpro for their overall score (9.0 vs. 7.3, respectively) or their user satisfaction rating (96% vs. N/A%, respectively).
Additionally, you can review their features and pricing stipulations along with other useful details below. When matching products make sure you check their corresponding advantages and mark their differences to obtain a clearer picture of both deals. Similarly, remember to evaluate secondary factors like security, backup, intuitiveness, and customer service.
At the moment, the best solutions in our Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Every time you pick a service that you believe will be an actual asset for your team you shouldn’t simply pay attention to what experts have to say about it. Very often individual experience with the app may be different, depending on specific preferences and requirements. That’s why in our reviews we also give our User Satisfaction Rating for each service to give you an immediate impression of how real users of ScreenConnect and Deskpro rate their contact with the product. Our system is built around complex analysis of product mentions on other sites, social media and blogs, so you will get a comprehensive and credible overview of what other users think about each service. In this case ScreenConnect has a total satisfaction rating at 96% while for Deskpro N/A% of people express they had an enjoyable experience with it.
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