TeamSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Email to Ticket Conversion
- Ticket Form Builder
- Departments
- Custom Fields
- Agent Ticket Notes
- Ticket Triggers
- Ticket Escalations
- Ticket Logs
- Quick Search
- Ticket Macros
- Mass Actions
- Drag and Drop Attachments
- Ticket Tasks
- Labels
- Agent Teams
- CC’ed Users
- Ticket Merge
- Ticket Flags
- Quick Grouping
- Ticket Filters
- Table View / CSV Export
- Customizable Views
- Agent Email Reply
- Text Snippets
- Print & PDF
- Agent Create Ticket
- Google Apps Integration
- Knowledgebase Categorisation
- Comments
- Pro Active Search
- Revision History
- Search Engine Optimization (SEO)
- Content Validation
- WYSIWYG Editor
- Search
- Glossary
- News
- Downloads
- Draft Content
- Related Content
- Live Chat
- Feedback
- Branding
- Reporting
- Cloud or Self Host
- Integrate and SS)
- Teamwork
- CRM
- Multilingual
- Support
Pricing Info
Pricing Info
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Team: $29 per agent/month
- Cloud or On-Premise Deployment
- Standard Support
- Multi-channels
- Automations
- CRM
- Customization
- Help Center
- 1000+ Apps & Integrations
- Full REST API
- Multi-Brand
- Localization
- iOS & Android Apps
- Reporting
- Search
- Voice
- ISO 27001 Certified
- ITIL
- Data Center Choice (US/EU/UK)
- Two-Factor Authentication
Professional: $59 per agent/month
Everything in Team, plus:
- Premium Support 24/5
- Multi-Accounts
- Named Account Manager
- Auto-Translate
- NEW
- Uptime SLA
- Larger Attachments
- Beta Features
- Extended Multi-Brand
- Unbranding / Whitelabelling
- Custom Reports
- Collections (soon)
- Chatbots (soon)
Enterprise: Get in touch for pricing
Everything in Professional, plus:
- Enterprise Support 24/7
- Unlimited Multi-Brand
- Data Center Choice (Global)
- Product Previews
- Free Agent Certification
- Free Onboarding
- Quarterly Health Checks
- Sandbox
- Net 30 Payment
- Enterprise Uptime SLA
- Security Reviews
- Extended API Rate Limit (soon)
- Unlimited Multi-Accounts (soon)
- HIPAA & SOC 2 Type II (soon)
- Support SLA
- Custom Feature Development
- Custom Contracts
Integrations
Integrations
Deskpro supports integrations with the following business systems and applications:
- JIRA
- Highrise
- Salesforce
- Trello
- HipChat
- Magento
- Microsoft Translator
- Active Directory
- LDAP
- SAML
- OneLogin
- Okta
- Google+
- eZ Publish
- Twilio
- Clickatell
- phpBB
- Joomla
- vBulletin
- Xenforo
- Full REST API and PHP SDK plus apps/widget framework for custom integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Mariner Software, Pure Digital Radios
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.
Company Email
support@deskpro.com
Contact No.
Company's Address
Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom
Deskpro Comparisons
Popular Deskpro Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Agent tools
- Intuitive online help desk interface
- Customizable dahsboard
- Powerful search
- Integrated screen recordings
- Mobile agent tools
- Ticket automation
- SLA management
Collaboration
- WaterCooler social networking tool
- Groups
- Internal chat
- Wiki
- Community
Customer self-service
- Advanced portal tools
- Ticket deflection
- Knowledge base
Multi-channel support
- Email integration
- Integrated live chat
- Facebook integration
- Integrated customer database
- Product database
- Track service contracts
- Integration with popular CRM systems
Management tools
- Reporting and metrics
- Rights management
- Integration with business intelligence systems
Pricing Info
TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:
Support Desk – $50 per agent per month, billed annually
- Designed for end-user customer support or internal help desk operations;
- Lets you easily assign, track and manage support requests.
Enterprise –
$65 per agent month, billed annually
- You can connect customer support
- Product development and product management
- Teams can use the same tool and share data
- Track support issues, product bugs, defects, and feature enhancements.
Integrations
TeamSupport integrates with the following business systems and applications:
- JIRA
- ServiceNow
- HubSpot
- Slack
- Salesforce.com
- Beanstalk
- Highrise
- MailChimp
- Nicereply
- Zoho Reports
- Dropbox
- Zapier
- Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Company Email
sales@teamsupport.com
Contact No.
Company's Address
100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
TeamSupport Comparisons
Popular TeamSupport Alternatives
Every time you select a service that you are sure will work best for your team you shouldn’t simply focus on what reviewers have to say about it. In many cases personal experience with the solution may be different, depending on specific goals and needs. That’s why in our reviews we also provide our User Satisfaction Rating for every app to give you a quick overview of how actual users of Deskpro and TeamSupport evaluate their contact with the solution. Our algorithm is built around advanced analysis of product appearances on other websites, social media and blogs, so you are going to obtain a comprehensive and reliable picture of what other users think about each service. In this example Deskpro got a total satisfaction rating at N/A% while for TeamSupport 99% of users claim they had an enjoyable experience with it.
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