Mojo Helpdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customizable Ticket Forms
- API Access
- Built-in Performance Tracking
- SSL 256-bit Data Encryption
- Use your own Custom Domain
- Time Saving Automations
- Integration with Google Apps
- Full Email Integration
- Built In Reports
- Importing and Exporting Enabled
- Web-based Customer Portal
- Incorporate SLA Targets
- It’s an web based application, so no need to install any other software to use Mojo Helpdesk
- Easy ticket creation from web or email
- Automatic case routing base on ticket category
- Customer satisfaction ratings
- Ticket centralization and management
- Web-based customer portal for users
- Easy assignment of requests to your staff
- Real-time reporting
- Automations
- Service levels
- Powerful search
- Single Sign up
- API integration with SOAP and XML
- Help desk activity reporting
- Written in Ruby on Rails and Ajax
- Linux, Mysql and Apache supported Backend
- Better tracking of customer satisfaction
- Better monitoring of time spent on tickets
- Easy data import and export
Pricing Info
Pricing Info
Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:
Plus: $24/month
- As low as $2 per agent/month
- Agents: 15
- Unlimited tickets
- Automation: 5
- Daily API Limit: 5000
- File Uploads: 500 MB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 3
Business: $49/month
- Unlimited agents
- Unlimited tickets
- Automation: 10
- Daily API Limit: 10000
- File Uploads: 3 GB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 6
- Secure 256-bit SSL Encryption
Enterprise: $99/month
- The most popular plan
- Unlimited agents
- Unlimited tickets
- Automation: 20
- Daily API Limit: 20000
- File Uploads: 100 GB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 11
- Secure 256-bit SSL Encryption
- Custom Branding
- Time Tracking
- Purchase Order & Paper Invoice
- Unlimited Phone Support
Enterprise Plus: $149/month
- The most popular plan
- Automations: 50
- Daily API Limit: 35000
- File Uploads: 1 TB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 99
- Secure 256-bit SSL Encryption
- Custom Branding
- Time Tracking
- Purchase Order & Paper Invoice
- Unlimited Phone Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Company Email
mojohelpdesk@support.metadot.com
Contact No.
Company's Address
9020 N. Capital of Texas Hwy
Great Hills Corp Ctr 1-365
Austin, Tx 78759 - USA
Mojo Helpdesk Comparisons
Popular Mojo Helpdesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multi-channel support
- Multi-brand management
- Knowledge base
- Easy installations
- Multiple Mailbox Management
- Team collaboration
- Facebook integration
- Twitter search integration
- Instant overview
- Hybrid Messaging
- Macros
- Mobile Apps
- Reporting
- Customization of fields, text, and appearances
- Cloud-based system
Pricing Info
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
Integrations
Casengo is built to work in sync with the following applications and programs:
- Wordpress
- Drupal
- Magento
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Ikbenmama, Totaal, Easy Generator, Chilly
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Simple service software using team effort to deliver help desk for you and your customers.
Company Email
support@casengo.com
Contact No.
Company's Address
Keizersgracht 467, Amsterdam, The Netherlands
Casengo Comparisons
Popular Casengo Alternatives
When you research different Help Desk Software software you shouldn’t only analyze their features list and available pricing plans. Keep in mind the product should be matching your requirements and business so the more flexible their offer the better. Learn which platforms are supported by Mojo Helpdesk and Casengo and make sure you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, as this might be a critical factor for many firms.
Page last modified