What is better Salesforce Service Cloud or Microsoft Dynamics 365? If you’re having a tough time deciding on the best CRM Software product for your situation, try to do a comparison of the available software and discover which solution offers more advantages. In particular, here you can examine Salesforce Service Cloud (overall score: 9.6; user rating: 97%) vs. Microsoft Dynamics 365 (overall score: 9.2; user rating: 96%) for their overall performance.
You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget. Using a clear table to compare their features will significantly improve the likelihood of obtaining the right product for your company. Take a closer look at other factors of the software such as if it’s easy to use, flexibility, scalability, and pricing terms.
At the moment, the top services in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Cloud-based CRM and ERP applications powered by cutting-edge technology, such as AI and machine learning. Includes modules for marketing, sales, service, finance, operations, and commerce. Provides a 360-degree view of your organization to uncover real-time insights that drive better business outcomes.
Every time you compare various CRM Software products you shouldn’t just look at their features list and provided pricing plans. Pay attention to the fact that the product must be matching your needs and team so the more flexible their offer the better. Find our which OSes are supported by Salesforce Service Cloud and Microsoft Dynamics 365 and ensure you will get mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, as this might be a key element for many businesses.
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