What is better Salesforce Service Cloud or Microsoft Dynamics 365? Reviewing products to find the best CRM Software does not always have to be tough. On our review platform, you can easily match Salesforce Service Cloud and Microsoft Dynamics 365 and right away see their unique elements. We allow you to examine their uniqe benefits, supported devices, level of support, pricing rates, terms, and many more.
You can also examine their overall score (9.6 for Salesforce Service Cloud vs. 9.2 for Microsoft Dynamics 365) and overall customer satisfaction level (97% for Salesforce Service Cloud vs. 96% for Microsoft Dynamics 365). Take your time and assess your leading options and see which one is ideal for your company. You should also consider the vendor’s credibility; can they be relied upon and will they still be operating a few years from now?
Our experts made sure to prepare reviews of all popular Customer Support Software products available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Cloud-based CRM and ERP applications powered by cutting-edge technology, such as AI and machine learning. Includes modules for marketing, sales, service, finance, operations, and commerce. Provides a 360-degree view of your organization to uncover real-time insights that drive better business outcomes.
It may not always be sufficient to just compare Salesforce Service Cloud and Microsoft Dynamics 365 with each other. Even though reliable functionalities, cost and customer comments are all crucial and should be included when making a final decision, you should also check out the recognition and awards won by every service. Very often a less dominant software may turn out to be an excellent choice that was a winner of many industry awards such as our Experts’ Choice Award which reveals that in spite of limited market presence it’s a worthy contender to the services that rule the market.
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