Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
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Pricing:
Starting from $20
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer insights
- Editable grids
- Web API enhancements
- Activity sorting control
- Programmatic management of product properties
- Define access permission for modular business apps
- Use form scripts to add icons with tooltip text for view columns
- Client APIs for creating and managing records in Dynamics 365 mobile clients
- Server-to-server authentication
- Process enhancements
- Sitemap designer for apps
- Power BI
- Dynamics 365 app for Outlook
- Cortana integration
Pricing Info
Dynamics 356 pricing varies depending on the business area you choose. Custom pricing is also available for nonprofit organizations.
Marketing
Price for organizations without any other Dynamics 365 app | Price for organizations with qualifying Dynamics 365 app | |
Marketing | From $1,500 per tenant/month | From $750 per tenant/month |
Customer Insights | From $1,500 per tenant/month | From $1,000 per tenant/month |
Customer Voice | $100 2,000 survey responses per tenant/month |
Sales
Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app | |
Sales Professional | $65 per user/month | $20 per user/month |
Sales Enterprise | $95 per user/month | $20 per user/month |
Sales Premium | $135 per user/month | |
Microsoft Relationship Sales | $162 per user/month | |
Customer Insights | From $1,500 per tenant/month | From $1,000 per tenant/month |
Customer Voice | $100 2,000 survey responses per tenant/month |
Customer Service
Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app | |
Customer Service Professional | $50 per user/month | $20 per user/month |
Customer Service Enterprise | $95 per user/month | $20 per user/month |
Virtual Agent for Customer Service | From $1,100 per tenant/month | |
Customer Insights | From $1,500 per tenant/month | From $1,000 per tenant/month |
Customer Voice | $100 2,000 survey responses per tenant/month |
Field Service
Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app | |
Field Service | $95 per user/month | $20 per user/month |
Remote Assist | $65 per user/month | $20 per user/month |
Guides | $65 per user/month | |
Customer Insights | From $1,500 per tenant/month | From $1,000 per tenant/month |
Customer Voice | $100 2,000 survey responses per tenant/month |
Finance
Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app | |
Finance | $180 per user/month | $30 per user/month |
Business Central Essentials | $70 per user/month | |
Business Central Premium | $100 per user/month |
Operations
Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app | |
Supply Chain Management | $180 per user/month | $30 per user/month |
Project Operations | $120 per user/month | $30 per user/month |
Business Central Essentials | $70 per user/month | |
Business Central Premium | $100 per user/month |
Commerce
Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app | |
Commerce | $180 per user/month | $30 per user/month |
Fraud Protection | $1,000 per tenant/month | |
Customer Insights | From $1,500 per tenant/month | From $1,000 per tenant/month |
Human Resources
Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app | |
Human Resources | $120 per user/month | $30 per user/month |
Guides | $65 per user/month | |
Customer Voice | $100 2,000 survey responses per tenant/month |
Integrations
- Sharepoint
- Outlook
- Exchange
- Yammer
- One Note
- Power BI
- Office 365
- Dynamics AX
- Dynamics GP
- Dynamics NAV
- ESB Integration
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Covirán, Ashley Furniture, Hitachi Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based CRM and ERP applications powered by cutting-edge technology, such as AI and machine learning. Includes modules for marketing, sales, service, finance, operations, and commerce. Provides a 360-degree view of your organization to uncover real-time insights that drive better business outcomes.
Company Email
Contact No.
Company's Address
Microsoft Headquarters
One Microsoft Way
Redmond, WA 98052
USA
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Popular Microsoft Dynamics 365 Alternatives
It may not always be sufficient to just compare Salesforce Service Cloud and Microsoft Dynamics 365 with each other. Even though reliable functionalities, cost and customer comments are all crucial and should be included when making a final decision, you should also check out the recognition and awards won by every service. Very often a less dominant software may turn out to be an excellent choice that was a winner of many industry awards such as our Experts’ Choice Award which reveals that in spite of limited market presence it’s a worthy contender to the services that rule the market.
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