What is better Kayako or NinjaOne (Formerly NinjaRMM)? Finding the proper Customer Support Software product is as simple as contrasting the good and low features and terms offered by Kayako and NinjaOne (Formerly NinjaRMM). Here you can also match their general scores: 9.0 for Kayako vs. 8.6 for NinjaOne (Formerly NinjaRMM). Or you can verify their general user satisfaction rating, 95% for Kayako vs. 93% for NinjaOne (Formerly NinjaRMM).
We suggest that you take some time to review their unique features and figure out which one is the better choice for your company. Likewise, don’t forget to consider your company’s or industry’s special circumstances, for instance, a multilingual software for a global team or a mobile platform to help you work away from your office.
In the event you want to quickly find the best Help Desk Software according to our review team we recommend you examine the following products: Freshdesk, Salesforce Service Cloud, Zendesk.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
No Customer Support Software will be perfect enough to cater to all the requirements of a company. While core functionalities of Kayako and NinjaOne (Formerly NinjaRMM) should matter you should also carefully examine the integrations offered by each software. In many cases you will already be using various kinds of B2B software in your company and it’s always wiser to select products that integrate well with each other. If you do that you will be able to be certain of an effortless exchange of data between your teams and apps, which can really reduce time spent on migrating between one product and the other.
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