What is better Support Hero or Zendesk? Getting the right Knowledge Management Software product is as easy as comparing the solid and poor features and terms offered by Support Hero and Zendesk. Here it's also possible to match their total scores: 7.7 for Support Hero vs. 9.7 for Zendesk. Or you can verify their general user satisfaction rating, N/A% for Support Hero vs. 98% for Zendesk.
We suggest that you take some time to review their specific functions and figure out which one is the better option for your organization. Moreover. remember to factor in your company’s or industry’s special situation, for instance, a multilingual software for a global staff or a mobile platform to help you work away from your office.
Those of you who don't have much time or would like to get a Knowledge Management Software advice from our experts might want to take a look at these top choices for this year: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In the event you continue having second thoughts about which solution will be best in your case it may be a sound idea to take a look at each service’s social metrics. These metrics are quite often a way to see how popular each software is and how extensive is its online presence.For example, if you check Support Hero LinkedIn account you’ll see that they are followed by 76 users. In case of Zendesk the number of followers on their LinkedIn page is 59490.
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