What is better Support Hero or Zendesk? There are numerous Knowledge Management Software products available for businesses these days. The ideal way to find out which app fits your needs best is to compare them side by side. For instance, here you can assess Support Hero and Zendesk for their overall score (7.7 vs. 9.7, respectively) or their user satisfaction rating (N/A% vs. 98%, respectively).
You can even review their capabilities and pricing terms as well as other helpful details below. When matching products be sure to check their similar functions and mark their differences to get a clearer picture of both deals. Likewise, remember to check other issues such as security, backup, ease-of-use, and customer service.
Our team put a lot of effort to review all popular Knowledge Management Software solutions that you can find on the market, but among them these three caught our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You shouldn’t expect exclusively a broad array of features and adjustable pricing packages from a well-known Knowledge Management Software. Almost as important as key features is a quality customer support. You want to guarantee that in a situation where you have any questions about Support Hero or Zendesk, or you run into a problem, or maybe you’ll want to ask for a specific update or feature useful to your business you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can benefit from individual training or at the very least an FAQ you can use.
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