What is better Support Hero or Guru? Assessing products to get the best Knowledge Management Software doesn't have to be difficult. On our review platform, you can easily match Support Hero and Guru and quickly see their distinct features. We allow you to take a look at their features, supported devices, support service, pricing rates, terms, and many more.
You may also examine their overall score (7.7 for Support Hero vs. 9.5 for Guru) and overall customer satisfaction level (N/A% for Support Hero vs. 98% for Guru). Spend some time and compare your leading choices and discover which one is best for your company. You should also assess the software vendor’s business viability; are they reliable and will they still be around a few years from now?
Right now, the leading solutions in our Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
No Knowledge Management Software will be perfect enough to cater to all the needs of a specific team. While key functionalities of Support Hero and Guru are important you should also thoroughly analyze the integrations supported by every software. Quote frequently you will already be using various kinds of SaaS software in your company and it’s always wiser to opt for services that integrate well with each other. With that approach you can be certain of a smooth transfer of information between your teams and software used, which can significantly reduce time spent on migrating between one app and the other.
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